[dinckelman]

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead.

The fact that your device can become a complete brick, because of an issue in their completely hands-off account management system, smells like a class action suit

[TacticalCoder]

> The fact that your device can become a complete brick, because of an issue in their completely hands-off account management system, smells like a class action suit

This is HN frontpage. It's on a big "Mac" website. The damage is done.

Many are going to write nonsense like: "Apple is still a $2 trillion company, so this obviously works for them" to which I'll respond with a simple question: Did it not work for Apple before these SNAFUs? Does it work better for Apple now, after fuck ups like that?

It's not normal behavior and they are losing customers over this.

We had an Apple "moment" in the family: around the 2012'ish MacBook Air era. Two at home and they worked fine, for about ten years. Then the battery issues, the keyboard issues, the trackpad issues. Eventually these MacBook Airs died a painful death.

I'm on Linux since the nineties (and, yup, I can get into my system with Apple or Microsoft forcing an online ID down my throat) but the Macs were convenient for the wife.

So we bought a MacBook Air M1. After 13 months or so the screen died alone, overnight: was working fine before closing the lid, was dead in the morning. There are threads with dozens of pages on that subject.

That's when I switched the wife to Ubuntu. Ubuntu, Linux Mint: she doesn't care. Heck, I probably could have her use Debian or Devuan (Debian without systemd).

Apple is done for us. It's over. We'll never ever buy a Mac again and I'll never ever recommend a Mac to anyone.

And I'm far from the only one thinking that way.

The damage is done.

Rationalize as much as you want, invoke AAPL's market cap as much as you want, and enjoy being locked out of of your devices without any recourse.

[blegr]

Everyone has a brand they're never buying again because of a few problems they had in the past. For every new brand they _are_ still buying, there are 10000 other people who are never buying _that_ one again because of a few problems they had in the past.

The only difference I've seen between Apple and my previous laptop brands is that their support techs are useful.

[sottol]

And unlike, say, Samsung Ultrabooks or even Microsoft Surfaces, Macs last a really long time. My kids are using my 2011 MacBook Air and 2009 iMac and they still work, even the battery still kinda hangs in. They've had a few rough years 2016-2019 with the butterfly keyboards but I don't know many current manufacturers with products as solid long term.

[prmoustache]

In my experience laptops from the competition are as durable when you pick up the professionnal line instead of the general consumers one. That will be Lenovo thinkpads, Dell latitude, HP elitebook, etc.

[blegr]

I'll admit the support for my Dell was pretty good. They sent someone on-site to fix a known defect in their product line.

[ornornor]

Lenovo has been tarnishing the think pad brand for several years now, pushing plastic junk that also has the thinkpad branding. It’s not enough to stick to thinkpad anymore, which thinkpad matters.

Ditto HP. Their machines are… not great to operate on (from a maintenance perspective), their hardware maintenance manuals are much lower quality than they used to be…

Only dell latitude hasn’t disappointed me yet, and I fix laptops as a hobby so I’ve worked on quite a few 2014-2019 machines.

[Fatnino]

Is framework a reasonable port in this storm?

I haven't done any deep research into my next laptop yet. My ThinkPad x220 is still going strong but it is getting long of tooth.

[fl0ki]

Agreed. There are countless old models you can buy off eBay, drop in a new SSD and battery, install your distro of choice and keep using for several more years. Almost all models of that kind have a lot of serviceable parts, for example replacing the thermal paste is usually easy and makes the cooling better than it was brand new.

I haven't bought one myself simply because I have my own units that still work 10-15 years later. The screens mean they're dreadful as actual hands-on laptop experiences, but they're perfectly fine for home servers with built-in battery backup and management console.

[gamblor956]

My Surface Pro 3 still gets 90% battery life.

My HP hybrid tablet, now over 15 years old, still works (when plugged in).

My dad's IBM Thinkpad, older than most people currently on this website, still works.

Apple people like to claim that Apples last longer than their competitors, but that simply isn't true. Most people, myself included, can't tell you what Dell or HP support is like because we've never had to use them. But every Apple user knows what Apple support is like, because every Apple user has had to use them.

[YZF]

I'm writing this on a 2013 MBP. This specific machine is slightly bent and endured being hit by a car. Those other laptops that you mentioned, that aren't made out of aluminum would be dead. I've also had a few Lenovo T410s (circa 2010). I would say the quality and spec of those T410s isn't up to par with MBPs of similar era. Their CPU fans fall apart. They tend to overheat. The hinge breaks- plastic. The display and audio quality is worse. Software support also sucks. At some point newer versions of Windows just don't have good support, the webcam from example doesn't work in modern Windows. On the Macs though you can still run fairly modern OS and everything works. I would totally take a 2010 MBP over a Lenovo Thinkpad of any type. (EDIT: from the same era)

I've also used top of the line Dell laptops over the years and a Lenovo Yoga.

Way way back I used to have a desktop color Macintosh of some sort (I forget the model, a 68k, maybe IIci ?) and as PCs were getting tossed in the landfill for years while the Mac kept going and running most new software.

I just bought my daughter a laptop and decided to go with the MacBook Air m2. Great value for money IMO. Not sure what's even close in terms of performance, build quality, battery life etc. This should easily last 10 years.

[goosedragons]

No. Those other laptops WOULDN'T be dead. They WOULDN'T be dented either. ThinkPads from that era had a maganisum alloy frame. They are hella rigid but the plastic shell gives enough bouce so they don't dent when dropped.

And macOS software support is awful. It's completely random and up to the whims of Apple with some models getting only 6 or 7 years support if you bought at launch.

[talldayo]

It's all a matter of tradeoffs. Aluminum is nice but it doesn't protect the internal glass panel from shock damage and a $600 topcase replacement if you mess it up. Especially on the older Macs, that chassis adds to the weight and leaves them pretty fragile considering their tank-like exterior.

Speaking for myself, I'd rather have the plastic Thinkpad. Lenovo commits well to the OS I use (Linux) and I don't want to baby around a laptop that threatens to bankrupt me if I drop it on the Starbucks tile. In terms of longevity, I can do a hell of a lot more with a 10 year old Thinkpad than I can with a 10 year old Mac.

> Not sure what's even close in terms of performance, build quality, battery life etc. This should easily last 10 years.

Recently picked up a Lenovo Thinkbook with a Ryzen 5800u in it. Basically a Steam Deck in sheep's clothing, with a nice HDR 1440p display. I gave it to my brother, and I expect it to last just as long (if not further with community driver support).

[gamblor956]

To put things bluntly, literally every classmate in law school using an Apple laptop had to get their laptop replace at least once due to the failure of the device caused by normal usage. My understanding from younger relatives is the same.

That HP hybrid? That was my laptop in law school. It still works, and it's great for drawing (though not as good as my Surface).

Their CPU fans fall apart. They tend to overheat. The hinge breaks- plastic. The display and audio quality is worse.

Apple laptops circa that era were notorious for heat issues, weak plastic, and poor displays. Their sound quality wasn't much better than a cheap PC laptop, unless you shelled out for a top-of-the line MBP..and of course a $2500+ laptop is going to be better than a $500 laptop.

Software support also sucks. At some point newer versions of Windows just don't have good support, the webcam from example doesn't work in modern Windows.

This is objectively false. I can still run software, and use hardware, from the 80s on my Windows 11 desktop. You can't even run 5-year old software on an Apple because Apple broke compatibility.

while the Mac kept going and running most new software.

This is objectively false. Older Macs can't runner new Apple OS software.

[rrrix1]

I am a satisfied Apple user, and have been for over 30 years.

I have never contacted Apple support. Not once. Yes, really.

Unfounded claims are unfounded.

Sometimes devices break, sometimes they last for 20 years and keep on humming.

Also for the record, I'm also a Linux, Windows, and FreeBSD user running on HP, Dell, Lenovo, SuperMicro, Framework, System76 and DIY machines.

My experience indicates premium components usually (but not always) last longer than more economical alternatives.

That said, if I never had to use a Microsoft product again, I'd be fine with that.

[stouset]

I’ve been an Apple user since the Core 2 Duo laptops. So something like 20 years. I’ve owned countless laptops, every other iPhone since launch, two iPads, two watches (a first gen and last year’s), two HomePods, a pair of AirPods Pro and Max, a Time Capsule, two Apple TVs, and… lord knows I’m missing multiple somethings.

The only time I’ve had to use support is when I’ve broken an iPhone screen to have it replaced.

[kcplate]

My experience goes back to the early ‘90s. I’ll admit an intense hatred then and the occasional support call, but that was mainly because I was a network engineer in a publishing company and AppleTalk was a chatty POS protocol. Since maybe ‘00s managing many, many apple devices (not just my own), I’d bet I can count on both hands with a finger or two left over that I needed to call support. Personally, I have only used Apple devices since 2009 and have only engaged support on an Apple Watch back in 2019, which was my own damn fault for smacking it into a wall and swimming a mile right after bricking it.

[kyriakos]

The comparison people tend to compare from their experiences are usually much cheaper models. This is the main reason they feel apple lasts longer.

[j45]

After so many laptops, purchasing a new laptop is starts to feel like purchasing the death of a laptop.

I have used lots of HPs, Dells, Lenovos. They do last, until they don't and you have to reinstall everything from scratch because the hardware is different.

I did run mine pretty hard, and my HPs, Lenovos and Dells did go into warranty pretty regularly. I never saw it as purchasing a laptop as much as purchasing the guarantee of a laptop.

Apple got me because it would reasonably copy one laptop onto the next.

Apple used to make their devices to be too thin, and they could not thermally handle themselves. Especially 2017-2019 Macbook pros. Before then, most were pretty reliable. Hoping the new ones are.

[adamomada]

I hope you can see that what you wrote can’t possibly be true.

Surface people, HP people, or Thinkpad people have all had to contact support at times as well. Is it more or is it less than Apple, is the question (and isn’t answered)

[gamblor956]

No, the question was answered.

Every Apple user I know has had to contact Apple support due to an issue with their Apple device. Even the guy in this thread who claims never to have dealt with Apple support before had a comment in another Apple thread talking about their experience with Apple support. It was apparently great, but that's the problem. Apple service is great because almost every Apple user will have to interact with it because of a problem with their device.

HP, Surface, and Lenovo support can suck because so few people need to contact support for issues with their devices that it's not important to those companies to focus on support.

[latexr]

> Most people, myself included, can't tell you what Dell or HP support is like because we've never had to use them. But every Apple user knows what Apple support is like, because every Apple user has had to use them.

That is such an absurd statement. You’re even italicising “every” (twice!) as if you’re really convinced it is true.

Hate is severely blinding you to reason. They’re just consumer electronics brands, they’re not eating your children. Calm down and think for a moment about your assertion. Maybe talk to some people outside of your circle.

[jajko]

Dude Samsung can last a ton if you treat them normally, you are just confirming what OP was saying. One random example - I saw SGS II working 12 years with same battery, flawlessly. I am not even going into phones comparison, enough folks around who are not happy or migrating back to Androids for various reasons.

As for laptops I guess you are joking, I've yet to meet a single big corporation in Europe where macbooks are even allowed on premises, unless its some web app testing team or similar.

Some folks live in great echo chambers, I agree this site is a massive one for Apple. That's a simple fact, comments here confirm this. Which is fine on its own, but its not balanced truth you often find here.

[pmarreck]

Linux fan but hard pass on this. Apple's ecosystem integration across their devices (I have Apple Watch, an M1, an iPhone 15 Pro Max, a couple Apple TV's etc.) is unparalleled. And the iPhone camera is excellent for documenting my rapidly-growing, almost 3 year old kid. Also, Livephotos kick ass. Every single Android phone I've used is annoying AF and I hate having to fix issues with them when I'm at my in-laws' house (her dad insists on them for... some irrational reason).

Of course, I do sync my entire photo library with both Google (preserves the Livephotos) and Amazon (does not preserve livephotos), because I once lost an entire photo library due to a fuckup combined with an Apple bug. And I use non-Apple services for music and video.

Maybe just don't put all your eggs in one basket to the extent you can.

[talldayo]

Sounds like the same shtick I heard from Windows 8 apologists in the past. "Yes, yes, Microsoft is a ghoulish company; but look at how my laptop connects to my Xbox!"

Apple's whole premium marketing shtick feels gone. Not only has the halo-effect worn off now that everyone owns an iPhone, but they're portioning up their own operating system to endless service integration and nonsense software offerings. Who the hell is paying for Apple Arcade? What about Apple Music Voice? Does anyone still pay for Apple Fitness+ without having forgot to unsubscribe? The whole thing reeks of Microsoft trying to market Groove Music and Onedrive to an audience of confused senior citizens and barely-literate pre-teen gamers.

Their hardware revenue is threatened, their software revenue is headed towards the toilet, and their latest product category is a non-starter. If you aren't preparing to see the worst of what Apple is capable of, I advise you get ready (and perhaps an alternative smartphone you feel comfortable using).

[pmarreck]

I can’t hear you over the 140 photos of my son I am airdropping to my sister at full resolution and way faster than they would be made available to her in any other fashion

But again, I am a Linux fan (NixOS actually), despite it sucking ass in the user department

[talldayo]

Bluetooth wireless file transfer... you are forgotten.

[pmarreck]

Also, what this guy said in this same conversation:

https://news.ycombinator.com/threads?id=pmarreck#40183776

[jncfhnb]

The prose here insisting the damage is done comes off as clueless when the apparent scale of the damage is trivially, if not undetectably, small.

[yoyopa]

you don't say... a guy saying "the wife" and talking about linux isn't clued in?

[EasyMark]

As a counterpoint, I have 4 macs notebooks, 1 dating back to 2011 and they all still work, well the 2011 has to stay plugged in because the battery is basically useless at this point but it makes a not too bad NAS with linux running on it.

[Handprint4469]

I bought an iPhone a couple of days ago, and was planning on using the weekend to finally migrate from my old Android phone. Luckily, I haven't even opened the box so I should be able to return it for a full refund. No way I'm spending over $1000 for this kind of experience.

[yannis]

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd but then wanted verification from the original device! Despite having the original sim in the new phone.

On my return everything went smoothly through my laptop. Scary though.

My conclusion - have two physical phones + laptop all synced, plus hardcopy of important pswds etc.

Data is easier to protect by offline and online back-ups, but your online identity is hard.

[hedora]

I had a similar experience with google a while back.

My conclusion: Eliminate what little remaining usages of their services I have.

Doing that with iCloud and Google would be a colossal pain. This event has me thinking more seriously about self-hosting a few more things.

[HenryBemis]

> My conclusion: Eliminate what little remaining usages of their services I have.

This. I never used the Apple's Cloud offerings to backup things - and I stopped using any Apple devices since the BatteryGate. I semi-degooglify my Android(s), and never use the "Google-*" (contacts, calendar, etc.). I block them with NoRoot Firewall and disable them, and use other apps for those services. I sync with my Oulook (2013) and my backup is with Carbonite. I do have to jump through a couple of hoops, but considering that I don't live under the threat of 'death' by Apple or Google to hold me hostage with my data/etc, the little effort is well worth it.

[rufus_foreman]

>> I never used the Apple's Cloud offerings to backup things

I try not to, but every year I log in and check and there is data stored in their cloud that I specifically tried not to have stored there.

[genevra]

Exactly. I recently had the same experience of being locked out when I lost my old device and had no recourse. My conclusion was the same and I've stopped relying on all Google services except Gmail.

[pmarreck]

> when I lost my old device and had no recourse

Well, if you used Google 2FA, the Authy app exists, and allows you to securely store 2FA in the cloud (as long as you remember your Authy credentials).

If you don't, then yes, your physical phone essentially becomes a dongle and if you lose it, you're screwed. Perhaps they don't educate users enough about this, but that's the fact

[layer8]

Don't bind your online identity to Apple or Google or Microsoft, in particular not the email addresses you use for accounts. That at least limits the damage they can do.

[CydeWeys]

Fundamentally it's going to be be bound to someone though. If you run your own domain to host your main email address, you're now bound to the registrar's login to manage that domain name, and also the cloud provider you're using to host the mail services (unless you run that off a machine you have physical access to).

[kelnos]

Sure, but I'd much rather be bound to a domain registrar, where I'm paying them for a small, well-defined, self-contained service, where I have recourse if they do someone shady to me.

For Google/Apple/etc., I'm either not paying them at all (in which case they have very little incentive to help me off someone goes wrong), or I am, but for a basket of services. The identity portion of those services is probably not what that company is focusing on providing, and any weirdness with any other service in that basket could cause me to lose my access to the identity bits, often without recourse.

[layer8]

Yes, but you can choose a medium-sized, established registrar with a functioning human support desk, where you are the customer instead of the product driving hyperscale ad revenue. The hosting provider is not an issue, because you can switch very quickly to a different one if needed, and only have to change your DNS entry at the registrar, or whatever you use as your nameservers. Depending on your country’s jurisdiction, you also may have some legal rights to the domains you acquire under the country TLD and are not exclusively at the mercy of the registrar.

[EasyMark]

If you use your own domain, open source software, and backup often they can't lock you up forever like Google/Microsoft/Apple tho

[CydeWeys]

You're missing my point that you're still beholden to the domain name registrar that manages your domain name on your behalf. That account getting permanently locked out will have all the same bad consequences for your online life as your Google account getting locked out.

And keep in mind that being a domain name registrar is a low margin business (typically they're only grossing a few bucks per domain per year, before accounting for any other expenses like staffing and systems), so you're not gonna get great support.

[account42]

Registrars are beholden to the registry and ultimately to ICANN rules (for classic TLDs at least. They can't just fuck you over whenever they feel like in the same way that Google/Microsoft/Apple can with their services.

[paulmd]

Some failure states are unique to people who exist in these weird edge-case states though. Like the person who had their luggage stolen, the person registered the laptop to their own account, then returned it still paired. And apple wouldn’t un-pair it from Find My even with a police report documenting it all, therefore it’s bricked.

(And to be fair to apple here - they didn’t do anything wrong here, strong end-to-end security inherently means allowing these states. Otherwise the cops could order apple to unlock it too, and apple wouldn’t have a moral ground to object if they’re regularly performing the task in other circumstances. Otherwise people could social-engineer apple support to unlock a stolen device, or their partners. To a certain mindset, google and apple not having any real support is a strength because there’s no way to social-engineer your way past the actual security. But people want both the idea of E2E security and the convenience of being able to remotely un-register a laptop from someone else's account...)

Anyway, that failure mode wouldn’t exist if they were logged in to their account, and e2e encryption makes that a very low-risk thing overall.

Apple can’t see where to it devices are anyway, without doing a song-and-dance to authorize the session on a pre-authed device. Airtags and iphones have a rolling hardware identifier for bluetooth and wifi based on a cryptographically strong pseudorandom sequence, and apple can't correlate the identifiers back to an actual device without a pre-authed device relaying the sequence from your account. Etc etc.

Apple have actually done the legwork to make sure they can't see anything (or be forced to reveal anything) if you don't want them to (by enabling E2E), and that actually does drive a lot of "user-unfriendly decisions". And sure, android people will say "that's awfully convenient", but, the end state is still a lot stronger than any other major offering regardless of why you think they're doing it.

[notyourwork]

There really isn’t a good solution for this for the masses, is there?

[layer8]

Buying a domain is not difficult, nor is configuring it with a mail service like Fastmail. Yes, it’s slightly more involved than signing up at GMail, but it’s less complicated than doing your taxes (YMMV). The more people do it, the more helpful resources and service would appear for it. The problem is most people don’t care until they get unlucky and their account gets cancelled for inscrutable reasons. It would be better to have regulation that protects users.

[stouset]

The risk of an average person forgetting to update their credit card details and irrecoverably losing a personal domain is almost certainly thousands of times higher than them being accidentally and permanently locked out of a Google or iCloud account.

[notyourwork]

Although I can and have managed domains and mail services, I don’t agree that what you described is for the majority. Do you really think that’s true?

[adamomada]

You can use your own domain with Google at least, and I’m guessing Microsoft as well. It could be a good middle ground where you control your email and just let google,etc use it for the time being. It looks just like gmail but you can always get out if you have to.

[CatWChainsaw]

Which is why they make it so hard to avoid doing this.

[layer8]

Using your own email account doesn’t generally make things more difficult.

[CatWChainsaw]

I'm thinking of Microsoft Accounts on PCs and how you need to know how to jump through hoops to avoid them at OOBE. And about how this is about AppleIDs and losing them - it's my understanding that Apple is less aggressive about AppleIDs than Microsoft is about Microsoft accounts, but also, TFA. Google has similar levels of fuckery especially if you're on Chromebooks but Google's sin is nonexistent customer support. I wouldn't want my most important email address to be tied to any of these three, although I speak as a gmail-using hypocrite who plans to change that soon.

[rchaud]

iTunes didn't even allow you to add your own album art. To do so you had to be signed in with Apple ID, so Apple could look up the album details on the iTunes store and set the image that way.

This was in 2008, so the software ecosystem lock-in strategy was already well-established back then.

[imwillofficial]

I was adding my own album art to ripped CDs since well before 2008.

[lapcat]

This is utterly false: https://www.youtube.com/watch?v=bnBsIAiZfFc

You could always edit artwork in iTunes. Indeed, you could import albums from your own CDs and not even use the iTunes Music Store at all.

[rchaud]

The video you linked is from 2015, almost a decade after the time period I referenced in my comment.

[ssl-3]

Or, keep a set of single-use backup codes for 2FA. Google offers this[1], though I don't know if Apple does or not.

Storing them seems problematic, but it really isn't: They're just random-looking 8-digit numbers and nobody but you needs to know that they belong to your Google account.

Or, KISS. If you're happy with the idea that the SIM card controls the key to the castle, as it seems that you are, then: Put a backup code in a contact in your SIM card. (It is kind of a lost art these days, but SIM cards are still data storage devices here in 2024.)

[1]: https://support.google.com/accounts/answer/1187538?hl=en&co=...

[gruez]

> It recognized the email and the pswd but then wanted verification from the original device!

Did you have 2fa enabled by any chance? I have 2fa via TOTP on my accounts and while they offer using a signed in phone as a verification option, using TOTP was always an option, and I was never locked out of my account.

>Despite having the original sim in the new phone.

That would only help if google had some way of tying the installed sim to your account. Given the privacy implications and the technical difficulties, I wouldn't be outraged at the fact it didn't take your sim into consideration.

[yannis]

Yes I had 2fa + OTP, however being a new phone they still ask you to tap on the old phone.

[gruez]

Are you talking about a prompt like this[1]? If so, there should be a poorly named "more options" or "don't have your phone?" link that gives you the option to enter your TOTP code instead.

[1] https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh...

[theragra]

I vaguely remember situation where it was not possible for me to choose such option, but I don't remember details

[TeMPOraL]

> My conclusion - have two physical phones + laptop all synced, plus hardcopy of important pswds etc.

And then say, Meta decides to ask for login verification on your other device, and you lose that account because you always logged to it through a browswer in private mode, so no device actually has an active session. Happened to my wife the other day.

IT "Security" is reaching new heights of being bullshit. You can't win, and asking people to buy multiple devices and keep them continuously in sync is a bit much, and not even a guarantee of safety anyway, as next week Google or Amazon will hit you with some next weird trap to keep you "sekhure".

[zadokshi]

I can easily imagine an AI algorithm noticing a user has two phones, and deciding that is out of the ordinary and suspicious, and locking you out of both.

[gruez]

>IT "Security" is reaching new heights of being bullshit. You can't win, and asking people to buy multiple devices and keep them continuously in sync is a bit much

You likely don't need to buy multiple devices. I log in from random countries/VPNs all the time and never have issues, but I do have 2fa enabled. If your account only has a password and there was a suspicious sign in attempt, it's reasonable for them to ask for additional verification somehow because you could be a victim of a credential stuffing attack. It's hard for companies to win here. Either people complain about their accounts getting randomly locked because they were on vacation in Romania and tried signing in on a new device, or the companies get grilled by the media for "failing to proactively protect their users' data" or whatever.

[TeMPOraL]

I would agree with you if there actually was anything different in a suspicious way about those logins. There weren't. Same devices, same ISP, same browsers, not even an OS update in between. Just one day, few days ago, out of the blue, Facebook decided to pop up a conformation request, offering no alternative to confirming from "another device", and that's with them knowing (or at least having that information available) that there are no live sessions of that account (the whole browser in private mode thing).

Maybe the companies can't win, but they also have themselves to blame. They shouldn't have convinced people to entrust their only copies of data with them. Your vacation photos should not depend on someone's cloud platform. Half of your entire offline life shouldn't depend on Google not randomly locking you out of GMail. But here we are, and I'll keep calling those "security updates" bullshit because they don't care about long tail, and they don't care about hazards they create for most of their users.

[figglestar]

My experience with Meta is it is just a PII fishing expedition masquerading as a security check.

I abandoned my facebook account when they asked for my driver's license scan, a few weeks later suddenly they didn't need it after all. My BIL recently wanted me to check sout omething he had setup on facebook and I found I could "login" by clicking one of the "what are people doing" spam emails they send. I've never used it on this PC before and have no idea what the password even is anymore. Super secure.

[dns_snek]

> and that's with them knowing (or at least having that information available) that there are no live sessions of that account (the whole browser in private mode thing).

Unless you explicitly logged out, they likely to see the opposite picture, i.e. numerous "valid" sessions (as opposed to active) that haven't been used for varying lengths of time because you logged in, but from their perspective, you never logged out. You just cleared your cookies which means the session is still "valid", even if it's inaccessible to you because the session cookies have been cleared from your device.

I don't know if they take any of this into account but as you've pointed out, assuming that the rightful owner of the account must have access to a different session is a huge assumption to make.

[GoblinSlayer]

That's the reason to setup 2fa, because otherwise monopolies can legally kick you. Well, they can kick you anyway, because they are monopolies.

[treflop]

1. Use two-factor auth.

2. Save those backup codes.

3. Be able to get those backup codes in some worst case scenario.

I have had to start from scratch before but never have been locked out.

[marcosdumay]

4 - Discover that those backup codes are useless because the service provider will refuse to acknowledge them when you travel.

The fact that we are stuck with a pair of global apathetic undemocratic identity providers is absurd. And one of the reasons why that "shattered dream of passkeys" is on the front page. At least that dream got shattered, it would be worse if it went through.

[r00fus]

I need to hear more about this scenario.

[andersa]

This is standard Google behavior. Logging into Google on any new device always asks me to confirm it on one of the other devices that are logged in (i.e. phones, tablets). Suppose it's some kind of 2FA.

[yannis]

I understand the security concept of it. Luckily my trip was short. As I also use wechat to communicate with some Chinese friends, my experience was different. First it send me an OTP on the new phone, then asked for two friends to send a number to the phone. Luckily I had the phone number of one and I managed to restore and to be honest having humans in the pipeline was a plus. Negative this had to be done over 5 minutes otherwise you back to square one.

[BiteCode_dev]

A google account is not required to use an Android device.

So if you don't tie all your contacts, sync and backup to your google account, you can have a phone that they won't lock you out of.

[SkyPuncher]

This is actually great. You basically look like a stolen device with a sim swap.

[05]

How would the thieves know the password? Even unlocked iPhones don’t show saved passwords without Face ID prompt..

[SkyPuncher]

A reused password that was breached somewhere else.

[fauigerzigerk]

>My conclusion - have two physical phones + laptop all synced, plus hardcopy of important pswds etc.

Why do you need more than a single phone plus a hardcopy of your Google recovery codes (assuming you know your Google account password)?

[CatWChainsaw]

In case one phone doesn't work or is lost or stolen or broken, I guess. Plus buying a second phone is great for the economy!

Society was collectively sold this deal where if you entrust everything to a trillion-dollar company, you'll be treated well and this sort of thing wouldn't happen. Yet it appears to be happening, and the trillion-dollar company that has the resources to deal with this so far isn't being very helpful, and it's falling to the consumer to take insane amounts of proactive measures to not have their digital lives fucked up when the exact deal was that you wouldn't have to, but of course now the party line will be "well you were obviously stupid to believe the trillion-dollar company's trillion-dollar marketing, then."

And I'm annoyed as one of the people who did not buy into it.

[rchaud]

Even more damaging is the lie that modern tech continues to sell people: that they're too stupid to use computing technology, and all the restrictions of the platform (relative to real computers) are actually for their benefit and not the corporation's.

[CatWChainsaw]

And, almost everything is a "computer" nowadays, from your phone to your car to your refrigerator, but only the OG computer is even remotely "fixable" to the average consumer. All the others, you're hamstrung and forced to go through official channels for subpar, marked-up service because if you try to do anything yourself they'll brick your device and maybe sue you for good measure.

[gwerbret]

> Why do you need more than a single phone plus a hardcopy of your Google recovery codes

Because, as I can tell from a similar experience to GP's, they also won't save you if the authentication infrastructure decides you're not who you say you are.

[fauigerzigerk]

If I lost my phone, I would still have access to three different recovery methods:

- I have my recovery codes

- I have access to my recovery email address

- I have access to a TOTP token

I would hope this is sufficient to persuade Google's authentication infrastructure to let me in.

[shanemhansen]

As I learned in Google SRE: "hope is not a strategy"

[cddotdotslash]

Google has done the exact same thing in the past, deleting Google accounts without warning (which is arguably worse because not only can you not access your phone backups but your email, calendar, drive, etc. is gone too).

[bdw5204]

Companies that wrongfully ban or delete email or phone accounts need to be civilly liable and this civil liability needs to supersede any arbitration agreement or terms of service agreement.

An Apple or Google account is far too important to people's lives to let them hide behind the "we're a private company and can do whatever we want" canard. They do need to have the right to ban spammers or people using YouTube or Drive to infringe copyrights but just randomly shutting off somebody's email or somebody's ability to make video calls should be against the law. The same would also apply to a text chat company like Slack or Discord banning somebody's work account for no reason. Certain tech companies have government-like levels of power over people's lives so they need to be restricted in how they can treat users like the government is restricted in how it can treat citizens.

[oops]

> which is arguably worse because not only can you not access your phone backups but your email, calendar, drive, etc. is gone too

Some people use iCloud for email, calendar and storage so for them I imagine losing access to Apple ID would be just as bad.

[TeMPOraL]

Yeah, and to stress the point: this is not "can't send vacation pictures to my grandma" bad, this is "might lose my company/my job and my house" bad, as everything else in life treats one's email (and increasingly, app 2FA) as infallible backup.

[cal85]

Apple lets you return anything, opened and used, within 14 days.

[PedroBatista]

Apple doesn’t really “let”, the law demands.

[cal85]

Interesting, is that in the US? I’ve never heard of that being required by law in the UK. I think it’s just an Apple thing here. I mean we obviously have laws about refunds etc but I don’t think we have any law saying you can open any product and start using it and then return it even if you have no complaint with it.

[PedroBatista]

There is no uniform law. In the EU most countries have this type of laws but they all vary in the duration and scope. In the US is more or less similar as it varies by state and many don't have any laws regarding this.

But even the more permissive laws have many exceptions, like not applying to perishable goods, underwear, lipstick, etc. and it's heavily tilted for unused products or very light us that doesn't affect the value of the product when re-sold.

When the product doesn't work like in the case of this Apple situation, it's not even a question. As long as the hardware is not damaged and everything is return, "the law" completely sides with the consumer.

[adamomada]

They do eat the restocking fee that others would charge, taking the haircut on refurb sales

[jjallen]

What are the odds of having this experience? Shouldn’t they affect your behavior?

[recursive]

What's your recommendation? Try it 1000 times to get statistics?

Likelihood should affect your behavior in the same way it affects whether it actually happens and it did.

"Fool me once..."

[1123581321]

One in a thousand wouldn't yield anything. Because it's such an unusual experience (just a few of these happening around the same time would create a news cycle), one in ten million is probably closer since there are around a billion active Apple accounts.

That's similar to the odds of dying in a non-Boeing plane ride. Even if the odds were one in a million, that's about the odds of being struck by lightning over a lifetime.

I'd think someone returning a phone over this was regretting the switch for other reasons. It's fine to keep using Android.

[recursive]

This is a reasonable point of view I guess. But there's not really a reliable way for the consumer to get the real probability. If it happened to me, it's likely enough to consider. Maybe there's a hidden variable about my usage pattern that makes it more likely. Since it's totally opaque, there's no way to know.

[1123581321]

Sure, if actually happens to someone, they're rightfully not risking it again. If for no other reason, it'd be likely that a fresh account would be detected and associated with the old one. Plus, whatever unusual situation of yours triggered the ban, such as border crossing or how you route your Internet traffic, would probably still apply. (I'm not saying someone is doing the wrong thing if those things are the case for them.)

[jjallen]

My recommendation is to not make a decision that goes against the grain based on a single anecdote you read on the internet

[eyelidlessness]

I’m curious, would you be willing to share the gist of the legal notice(s)? Even just broad strokes categorization of what they claim, perhaps…

- unauthorized access related to the lockouts and support requests you already described

- unauthorized activity related to something else you didn’t mention (even if unfounded)

- some other unrelated but specific violation of TOS or other cited rules (even if unfounded)

- zero additional information, perhaps reiterating some previous finding (even if unfounded)

I’m giving you the benefit of the doubt, but I agree with another commenter that it sounds like something is missing from your story. Details like these might help us understand how your experience fits the pattern of accounts in the article.

[fsflover]

https://news.ycombinator.com/item?id=40179105

[seanmcdirmid]

Something seems missing from your story. They banned you for downloading two apps, or was something else involved? Or you still have no idea why they banned you in the first place? Just curious.

[bobmcnamara]

Probably installed fortnite.

[dinckelman]

I wish that were the case, but I've really just gotten the bare necessities in messaging apps, and called it a day. Didn't have time to set anything up that night.

They didn't tell me what was wrong, as supposedly the support is not allowed to disclose that. All they were repeating is that after a confirmation of which account it is, they will put in an unblock request. It's supposed to send you either a confirmation (which i got the first time), or a denial message. I never got a single one of the latter. A few calls later, the system prohibited putting any new requests in, with no option to override, "supposedly".

[lupusreal]

Of course there is much missing from his story, these tech corps keep the victims of their incompetence in the dark so not even the victims know the full story.

[uh_uh]

Same applies to Apple terminating legitimate developer accounts and thus destroying livelihoods.

[amelius]

You just paid $1000 for something you don't own now.

Sounds like you have been scammed. Maybe just try to get your money back?

[johndunne]

This happened to me yesterday although I was able to quickly unlock my account on my MacBook pro. I spent a while making sure it wasn't an attempt by a backdoor to access my password. Felt very suspicious!

[Teever]

Class actions just make lawyers rich.

A real way to hit these kinds of companies selling defective products is to coordinate simultaneous small claims courts cases around the world.

[anticensor]

In most of the world, the reach of small claims systems are far more limited than in the US.

[m463]

but don't they have a real effect on the company?

I mean, yes each claimant gets 0.53 cents (applied to their next purchase), but don't the sued companies still shell out millions?

[Nextgrid]

What did the legal notice say?

[dinckelman]

Nothing. It’s just a link to the generic legal notice on apple.com

[crossroadsguy]

> they just started sending me a legal notice instead

This is bizarre and fucked up even from Apple's standard. Did you get to know anything about it - what happened? Did those legal notices seem to be automated? Any inkling what could have triggered it (False alarm? And Apple is known to hide its incompetence in this manners)?

[russellbeattie]

> ... a class action lawsuit

After filling out an online form you receive in a year or so, then waiting another three, you'll get a check in the mail for $2. Justice! Hooray!

The only people class action lawsuits benefit are the lawyers.

[hypothesis]

Meanwhile batterygate payouts are quite generous: “Images show the settlement payments to be $92.17 per claim”

[0] https://appleinsider.com/articles/24/01/06/apple-finally-sen...

[jjtheblunt]

What were the apps, and what did you (either explicitly or inadvertently) allow them to access?

I am wondering if your account was collateral damage of an automated system detecting misbehavior of the apps.

[willis936]

Stories like this is why I keep a used pixel 6 in my backpack.

[fsflover]

Instead, you could choose a GNU/Linux phone as a backup and benefit from lifetime updates.

[j45]

The cloud is someone else's computer, but I thought customers owned their phones.

[javajosh]

>smells like a class action suit

You (and others like you) need to meticulously record and assess the financial damage the lockout does to you.

[everforward]

Do I bill them for my time hourly, or as a cost plus project?

[rtaylorgarlock]

Can't be that hard to justify in some way for a filing. The industrials and big commercial guys do this all. the. time. I even bet there's bunches of SLA templates out there with the right litigious lingo to ease the filing.

[chrisjj]

Return for refund?

[hx833001]

You should email Tim Cook. Executive relations can often fix problems. Edit: amazing that someone downvoted advice. This site has some problems.

[beeboobaa3]

wtf? They destroyed your property and then started threatening you with legal notices?

[crossroadsguy]

Have you checked their terms and condition? There might be a clause that says - since you are using their devices you forfeit claim to your own backyard ;-)

J/K. But since it's Apple, nothing is far off.

[luckylettuce]

This is scary…

[anecdotendum]

Bought a brand new MacBook last year and set up a fresh iCloud account to go with it. Problem was for the First and Last Name I entered some variant of Unknown User / Unknown Account (for privacy..) and chose a username “[e-mail]”. Everything was fine but 24 hours later, I could no longer sign into the account. It was saying my password was incorrect! I was 100% sure this password was right so wtf? In a panic, try to remove the account from my brand new device and can’t! You have to sign in normally to remove an account in settings. Obviously I called Apple support and a high quality American sounding woman took my call. She said my account appeared like it had been deleted, like when a user deletes their own account. She placed me on hold and found out what’s going on. Apparently “engineering” had my account DELETED. My only guess is they didn’t like my user name / mailbox name and suspected I was a fake person. Anyways the lady was able to get my account temporarily reinstated right there on the spot and I was able to login and delete that toxic account off my Mac. I made a new account and everything’s working fine. Needless to say I was very impressed with how they handled my situation, within 20 mins no less.

[idle_zealot]

You were impressed with how they automatically deleted your legitimate account and forced you to make a new one?

[nrml_amnt]

They were impressed by the high quality American woman.

[anecdotendum]

Wrong. That description was meant to provide context to the story. Vs the alternative: getting some foreign oversees call center agent who doesn’t speak English as a first language and doesn’t truly care about my account, as many companies use. When I said quality, I meant professional and helpful at the same time as an employee. Her being female was of no consequence and that’s your own projection. I was impressed simply by the timely resolution of their engineering issue.

[anecdotendum]

No I wasn’t impressed by that part Lol it actually terrified me badly because the Mac is still the single most important tech item I own, imagine if it was a $1600 Googlebook and locked on a brand new Google account. Who do you call? Anyways I accept partial fault for registering a sketchy mailbox name and using a name such as Unknown Name. But then again, perhaps it’s possible for a legal person to have that name so theoretically it could be legitimate. Not sure if any jurisdiction would allow a person to make their name that.