[gamblor956]

No, the question was answered.

Every Apple user I know has had to contact Apple support due to an issue with their Apple device. Even the guy in this thread who claims never to have dealt with Apple support before had a comment in another Apple thread talking about their experience with Apple support. It was apparently great, but that's the problem. Apple service is great because almost every Apple user will have to interact with it because of a problem with their device.

HP, Surface, and Lenovo support can suck because so few people need to contact support for issues with their devices that it's not important to those companies to focus on support.