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The author used other people's content, packaged them into an app, and then repeatedly submitted the same app (with one minor modification -- the use of someone else's content) to the Play store. 'Beta' apps or apps that you write for close friends/family can be distributed via other means than the main app market. This article admits that he ignored all of the warnings he was given, and now accuses Google of unfair business practice. I don't buy it. There's a lot of logical contortion going on to dump the blame for this back on Google. "The suspension email stated that I was trying to impersonate another company" is followed quickly by "Well since Google was silent about the exact reason for suspension..."; he even admits to intentionally ignoring the warnings he was given because "if I thought a human at Google was giving me the warning, I might have listened more carefully." That is, at best, negligently poor reasoning. At worst, it's a contemptuous disrespect for the other party you're engaging in business with, which is pretty good grounds for them exercising their option to terminate that business relationship. Google, Amazon, etc., are for-profit commercial service providers. If you're going to violate their policies, they will stop working with you, regardless of the impact on your business. Anyone who depends on a third party supplier for anything, in any business context, should keep that in mind -- they have no duty to you beyond whatever contract you have signed (if, of course, you have signed one). |
The important facts, irrespective of the correctness of app suspension are:
a) App suspension led to Google Wallet suspension. Google Wallet can be used as a payment processor, so this decision could have affected entirely independent revenue streams. It's inexcusable for Google to do this!
b) Google support is awful. This is a known fact. AdSense suspensions are probably the most common. I've been affected by one. Google does not answer. Ever. Period. (well, if you're lucky you get a canned response).
The conclusion is that an irresponsible and deaf company now holds power over huge swaths of people.
I'm uncomfortable. And so should you be.