[pogue]

I think its fair to ask why you can't get human intervention on these kinds of problems and for Google to _at least_ consider what happened was an honest mistake and not something intentionally attempting to damage other peoples trademark (or whatever).

That's another trouble with so many of these mega companies now that don't seem to have any kind of instance of customer or end user support at all. It's easy to code auto response systems, and bots that track down spam and malicious software, but to get an actual person to review what is being done is nearly impossible.