[bambax]

What's the point of posting a link to the front page of your blog, where the most recent article is 15 days old (4 hours after the comment above)?

What we want to know:

- is the OP right or wrong? That is, did you switch from smart to naive routing, for all platforms, and without telling your existing or future customers?

- if you did switch from smart to naive routing, what was the rationale behind it? (The OP is light on this point; there must be a good reason to do this, but he doesn't really say what it is or might be)

- if the OP is wrong, where do his problems might come from?

- etc.

[shabble]

>> I am committing to the community to provide more information as soon as possible, including a blog post on http://blog.heroku.com

> What's the point of posting a link to the front page of your blog, where the most recent article is 15 days old (4 hours after the comment above)?

I think OP is saying 'I am going to investigate the situation; when I am finished here [the blog] is where I will post my response', not that there is something there already.

That said, it's all a little too PR-Bot for my taste (although there's probably only so many ways to say the same info without accidentally accepting liability or something).

[mcguire]

Note: I think we have different referents for "OP" here; bombax's is, I think, the whining customer; while shabble's is the pompous CEO.

Me, I'm the swarthy pirate. Arrrh.

[bambax]

Upvoted, although it's bambax, not bombax ;-)

[mcguire]

I'm having trouble reading around the eye patch.

[eli]

What's the point of posting a link to the front page of your blog

Well, he promised a detailed blog post, at which point that link will be extremely helpful.

I do not think it is fair to expect an immediate detailed response to those questions. If I were CEO of Heroku, I wouldn't say anything definite until after talking to the engineers and product managers involved--even if I was already pretty sure what happened. The worst thing you could do at this point is say something that's just wrong.

[bambax]

I don't expect an immediate response; I would have been happy with just: "This is Heroku's CEO. I'm on it."

But a link, that doesn't point anywhere useful, introduced by a PR phrase that sounds a little like "Your call is important to us", was a little annoying, esp. after reading the OP where they say they have contacted Heroku multiple times on this issue.

[eli]

I guess it's a matter of perception. I thought "I'm on it, expect an update later" is what he said.

[praptak]

> if you did switch from smart to naive routing, what was the rationale behind it?

Most probable cause: smart routing is hard to scale. Multiple routers, with each one doing random distribution independently of others will still produce a globally random distribution. No need for inter-router synchronization.

If multiple routers try smart routing, they must do quite a bit of state sharing to avoid situations where N routers try to schedule their tasks on a single dyno. And even if you split dynos between routers then you need to move requests between routers in order to balance them.