[eli]

What's the point of posting a link to the front page of your blog

Well, he promised a detailed blog post, at which point that link will be extremely helpful.

I do not think it is fair to expect an immediate detailed response to those questions. If I were CEO of Heroku, I wouldn't say anything definite until after talking to the engineers and product managers involved--even if I was already pretty sure what happened. The worst thing you could do at this point is say something that's just wrong.

[bambax]

I don't expect an immediate response; I would have been happy with just: "This is Heroku's CEO. I'm on it."

But a link, that doesn't point anywhere useful, introduced by a PR phrase that sounds a little like "Your call is important to us", was a little annoying, esp. after reading the OP where they say they have contacted Heroku multiple times on this issue.

[eli]

I guess it's a matter of perception. I thought "I'm on it, expect an update later" is what he said.