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I feel that convincing people to pay monthly/yearly for something that has minimal monthly recurring expenditure/investment from the provider (unlike utilities, streaming services, etc.) is one of the biggest cons of the modern era. I have Office 2010 on an old computer. While it lacks some modern features of Microsoft 365 (for example, Office 2010 is much, much faster), it still works seamlessly with any files I create in 365. And I only had to pay, once, about the same amount that Microsoft is charging for a year's use of the same suite in the present day. So they throw in a few gigs of OneDrive to supposedly justify the cost? That vendor lock-in is obviously part of the con (see for instance the complete and very deliberate lack of portability of documents created in OneNote, if you don't have the Professional/Enterprise version). And there are innumerable better services out there, many of which are even free. |
Microsoft 365. Can't exit because: it's our SSO provider, also it's cost competitive with all the other email providers and you can't self-hosted email because sender reputation is too important in business.
Job tracking system. Can't exit because: it integrates with our cloud accounting software and getting that to link up with anything self-hosted is virtually impossible.
Freshdesk. Can't exit because: we could get off the ticketing system, but the knowledge base is hosted here as well, and that's publicly accessible.
Miro. Can't exit because: needs to be cloud hosted to share boards with customers, probably not worth hosting it considering costs involved and feature gaps with open source version.
This probably costs us like $2-3,000/yr per employee, sure, but wages are like 50x that these days. On the business continuity side of things using a bunch of SaaS does make me nervous, but if you have to have to rely on APIs connecting everything and throwing SSO around the place, can you really escape being held hostage to it all?
I think what it would take to escape SaaS is to go back to paper filing, and I think that would be more expensive than the money saved by the cross-integration of SaaS, for example manually copying bank lines from statements from several banks would take a good part of a day. Manually distributing copies of documents around the office would mean we get less work done. Manually backing-up everything probably costs more in external hard drives and time than it saves in SaaS fees.
I write this while holding back tears (:/) that things have come to it.