[ryandrake]

> If they even care about that.

Yea, something I've noticed lately is that companies are beginning to be OK with letting go of customers they can't just silently and passively milk forever. It used to be, you could call up your cable company and threaten to cancel, and they'd pass you over to a "customer retention" specialist who will give you a deal that lowers your cost to what it was a few years ago. Last time I tried that trick, they put me on a brief hold and then came back to the phone with "OK, sir, your service is canceled as of today. Is there anything else I can do for you?" Whoops!

[wrboyce]

I complained to Amazon a few months ago as one of my subscription orders was a few days late noting in the complaint that the service “didn’t feel very prime”. The CSR responded by cancelling my prime subscription despite my not even nearly suggesting I wanted this! (So, naturally, I opened a new complaint about this and received an apology and a few months credit added to my reinstated prime subscription).

[anonzzzies]

Sounds like ‘AI’ interpreting your email as a cancellation? Although I have now had LLMs parsing my intent for a support question better than the human employee that was appointed to me.

[MaxBarraclough]

I've heard of the same thing happening with people trying to negotiate a better phone contract. I don't think there's an alternative though. The credible threat of losing you as a customer is, of course, the whole point.

Reminds me of an old quote: If you can’t walk away from a negotiation, you aren’t negotiating.

[marcosdumay]

The real alternative is that you negotiate with their competitor and go back to cancel after you get better terms there.

Threatening to leave was never a good tactic.

[fHr]

They realy are to rich if shit lile this flys, but I guess they realy just made way to much money in the high economical times.

[toast0]

I, for one, apprechiate a company that will cancel their service easily and doesn't have a secret price list only available to people that complain.

[WarOnPrivacy]

> Last time I tried that trick, they put me on a brief hold and then came back to the phone with "OK, sir, your service is canceled as of today.

I canceled Spectrum to jump to a fiber provider. I turned in my equip to a shop and said I was moving out of the country to avoid the retention ordeal.

3 weeks later the plastic cards started coming, every day. Two days ago a Spectrum rep showed up at my house and asked why I quit their service. I explained I needed 1Gb/s upload which ended that part of the conversation.

He next offered me free mobile service which I declined. I closed the door before he could pull out a mix tape.