[wrboyce]

I complained to Amazon a few months ago as one of my subscription orders was a few days late noting in the complaint that the service “didn’t feel very prime”. The CSR responded by cancelling my prime subscription despite my not even nearly suggesting I wanted this! (So, naturally, I opened a new complaint about this and received an apology and a few months credit added to my reinstated prime subscription).

[anonzzzies]

Sounds like ‘AI’ interpreting your email as a cancellation? Although I have now had LLMs parsing my intent for a support question better than the human employee that was appointed to me.