[Lightbody]

I'm one of the Tesla early adopters: 2013 Model S P85 and still driving it.

These days, I go out of my way to tell people: DO NOT BUY TESLA.

In the early days, service was wonderful. Over the years it steadily eroded. Now it's the worst customer experience I am forced to go through. Far worse than Comcast, various airlines, cell providers, county permits, etc.

The only reason I still have this car is my desire to a) not be wasteful and b) find a non-Tesla 3 row electric SUV.

This story is outrageous, but not at all surprising. The rudeness and disorganized nature of Telsa is deep in the company DNA. I have experienced it many times in recent years.

Most recently, I arrived to pick up my car (after $4k of service!) at 8am, when their website said they opened. About 20 employees were there, playing corn hole and talking in a group. A dozen people walked by me with a cockeyed look and when I finally asked if I could be helped, they said: "oh we don't open until 8:30am, we hold daily team meetings at 8am now". I told them their website said otherwise and they should update it... I got a literal shrug.

I just checked: the website still says they open at 8am. So even my polite attempt at helping them fix their website error went ignored.

I can't even with this company.

[demondemidi]

I worked with a guy who was a super early adopter. I seem to recall him saying something like: his car notified him that it needed a repair on his phone and then a technician showed up in the parking lot and fixed it while he was at work, after he ok'd it. This was 2013 I think. I take it technicians don't just show up and do this anymore?

[Lightbody]

Yes. They would meet you at your home or work and work on it there or leave you with a nice loaner if they needed to take it.

I haven't been offered a Tesla loaner in years when I take it into service. I don't even ask anymore.

They also don't wash your car. After spending $4k on service and waiting for 30 minutes for them to "open", I was told to go out into the side parking lot to find my car (using the location feature in the app), which led me to the car being parked underneath a tree, collecting sap. I also then had to come back in because they still had my key.

It's a shit show.

[Swenrekcah]

To be fair to Tesla that kind of service is only possible for high end vehicles like the S and X models.

The 3 and Y are way to cheap to sustain such a high level of service.

However that doesn’t excuse this theft or other examples of truly bad service from this thread.

[Lightbody]

Totally. But they aren't even close to the level of service I get on my other car (Honda).

[thebruce87m]

My Y needed new trims fitted. I left it parked in an accessible area at home and went to work. The technician arrived, accessed the car and did the replacement.

This is in Scotland.

[frumper]

My model Y and friends model 3 both have had service techs sent to our homes, in US. Definitely not just for S/X

[moepstar]

They still do if you submit a support request / ticket that is deemed to be fixable outside their service centers - and they also do it for Model 3s, unlike another poster claimed.

Source: owner of a Model 3 SR+ 2023 MiC

[ndesaulniers]

Worst than Comcast? No. Say it isn't so. You have to put in serious effort to be worse than Comcast.

[Lightbody]

They do! It's quite impressive how hard they work at it.

See my car wash story I just shared in another comment.

[convivialdingo]

Opposite experience for me. So far my 2016 Tesla has been the best car-owning experience I’ve ever had.

Last week had to fix the instrument clusters, door handle, and a couple of recall issues. My 100k warranty ends in 400 miles - so needed to get it done.

This was my first time in the shop. Got a loaner for 4 days, problems all fixed, no cost. They communicated everything going on.

Really fantastic- I feel like a valued customer. Only thing I’d suggest is they wash and vacuum - but that’s just a nice-to-have really.