[demondemidi]

I worked with a guy who was a super early adopter. I seem to recall him saying something like: his car notified him that it needed a repair on his phone and then a technician showed up in the parking lot and fixed it while he was at work, after he ok'd it. This was 2013 I think. I take it technicians don't just show up and do this anymore?

[Lightbody]

Yes. They would meet you at your home or work and work on it there or leave you with a nice loaner if they needed to take it.

I haven't been offered a Tesla loaner in years when I take it into service. I don't even ask anymore.

They also don't wash your car. After spending $4k on service and waiting for 30 minutes for them to "open", I was told to go out into the side parking lot to find my car (using the location feature in the app), which led me to the car being parked underneath a tree, collecting sap. I also then had to come back in because they still had my key.

It's a shit show.

[Swenrekcah]

To be fair to Tesla that kind of service is only possible for high end vehicles like the S and X models.

The 3 and Y are way to cheap to sustain such a high level of service.

However that doesn’t excuse this theft or other examples of truly bad service from this thread.

[Lightbody]

Totally. But they aren't even close to the level of service I get on my other car (Honda).

[thebruce87m]

My Y needed new trims fitted. I left it parked in an accessible area at home and went to work. The technician arrived, accessed the car and did the replacement.

This is in Scotland.

[frumper]

My model Y and friends model 3 both have had service techs sent to our homes, in US. Definitely not just for S/X

[moepstar]

They still do if you submit a support request / ticket that is deemed to be fixable outside their service centers - and they also do it for Model 3s, unlike another poster claimed.

Source: owner of a Model 3 SR+ 2023 MiC