[Lightbody]

Yes. They would meet you at your home or work and work on it there or leave you with a nice loaner if they needed to take it.

I haven't been offered a Tesla loaner in years when I take it into service. I don't even ask anymore.

They also don't wash your car. After spending $4k on service and waiting for 30 minutes for them to "open", I was told to go out into the side parking lot to find my car (using the location feature in the app), which led me to the car being parked underneath a tree, collecting sap. I also then had to come back in because they still had my key.

It's a shit show.