[inconceivable]

here's an anecdote with zero drama:

we started at $0 revenue and $2000 initial deposit at citibank. over the next few years we put $millions a year through them, carried a balance of $millions in combined checking and mmf, and sold our company for $millions. now my personal accounts at the bank are in $low-thousands, and my post-sale money is in investment banks.

nobody from citi ever called, or cared, or said anything when i went to the branch other than one time a teller asking me what our business did because he thought we were a tech company and he really liked cloud computing stuff. i was happy to talk to him about it, and that was it.

99% of banking is boring and uneventful, it's just numbers on a screen, especially if you live in an area where big bank accounts are common (certain areas of big states like ca, tx, ny, etc.)

anecdote on an anecodte: when we sold our biz, i tried to transfer ownership of the account to the new owner, and the branch manager couldn't actually make that happen. he said i needed to write a letter (a physical, printed and signed letter) to the headquarters of citi. l-o-l obviously we didn't do that, so we just shut it down and cashier check deposited the balance to the new owner's account at chase - and they happened to have a branch literally 2 blocks away. i just walked in and deposited the check into his account #. the teller seemed like she did this sort of thing on a regular basis.

[eastbound]

> 99% of banking is boring and uneventful, it's just numbers on a screen

I wish my bankers would shut up about building a relationship, and just process these numbers. They are the car dealerships of holding money, such employees should be working on instagram not in the real economy. Human in the loop costs huge amounts of money and they only interfere.

Last time after a bank transfer that required log in, login confirmation by phone, bank transfer UI access by digit card security, bank transfer confirmation by SMS…

…she just called to check it was me. For $650.

I wish banks would just shut up and process our money.

[shapefrog]

> They are the car dealerships of holding money, such employees should be working on instagram not in the real economy.

They should get real jobs like being influencers or something.

[specialdragon]

$650 is a lot of money. Yes, definitely have those checks. I'd rather they call and check and everything is fine, than they not call, and things not be fine.

[earnesti]

Whether 650 is a lot or not is totally subjective. That's why banks normally have customer specific risk thresholds.

[inconceivable]

> $650 is a lot of money.

no. it really isn't.

[notjtrig]

650 dollar bills is a lot of singles, it could feed a man for a month or more, or provide enough gas to drive across the US, it must be a lot of money, but it's quickly lost when it comes to basic needs like housing, healthcare and education.

[eastbound]

When you have $1m revenue on the same bank account, why would they ever care about $650.

[specialdragon]

For those saying it's not a lot of money, I shall gladly accept your donations. $650 would allow me to buy myself a new office chair, or sort out a DIY project. Sure, I can save for these things, but if it's an inconsequential amount for you - it's an amount of consequence for me.

[AdamN]

My favorite experience at Citi ironically was closing my checking account. I forgot why but anyway I went to the counter and they just said, 'ok'. I put in my debit card and pin to prove identity, then showed them my license as a second form of identity, then I signed on the electronic pad and received an envelope with my balance in it. Done. No, 'Why are you leaving?' and high pressure tactics - didn't even need to go to one of the desks in the back.

I'll bank again at Citi if I ever need to based solely on how easy it was to leave them.

[yamtaddle]

> I'll bank again at Citi if I ever need to based solely on how easy it was to leave them.

Time Warner: "You won't stay with us over Google Fiber even if we're cheaper?"

Me: "No, because I won't have to have this stupid conversation if I decide to cancel Google Fiber."

[good_boy]

Not that easy. My experience, I was a client for a long time (>10 years).

One day I was unable to log in. After logging successfully a message popped up demanding debit card activation. Every time I pressed 'cancel' I was logged out. That lasted for months. Effectively they locked me out of online access. By then I moved everything to another bank, so it wasn't a big problem. Then I visited their branch in person and requested all my accounts to be closed. I repeated 'All of them'. They did it, or pretended. I left being sure I'm done with Citi forever. But no, they kept debit card account open, without telling me. For charging purposes, as they don't provide any services, and they know it.

If locking out (they did build and activate this functionality in their system) was the bottom of banking. Silent not closing on request and demanding money for 'service' is a scum. My recommendation: Stay away from Citi.