[AdamN]

My favorite experience at Citi ironically was closing my checking account. I forgot why but anyway I went to the counter and they just said, 'ok'. I put in my debit card and pin to prove identity, then showed them my license as a second form of identity, then I signed on the electronic pad and received an envelope with my balance in it. Done. No, 'Why are you leaving?' and high pressure tactics - didn't even need to go to one of the desks in the back.

I'll bank again at Citi if I ever need to based solely on how easy it was to leave them.

[yamtaddle]

> I'll bank again at Citi if I ever need to based solely on how easy it was to leave them.

Time Warner: "You won't stay with us over Google Fiber even if we're cheaper?"

Me: "No, because I won't have to have this stupid conversation if I decide to cancel Google Fiber."

[good_boy]

Not that easy. My experience, I was a client for a long time (>10 years).

One day I was unable to log in. After logging successfully a message popped up demanding debit card activation. Every time I pressed 'cancel' I was logged out. That lasted for months. Effectively they locked me out of online access. By then I moved everything to another bank, so it wasn't a big problem. Then I visited their branch in person and requested all my accounts to be closed. I repeated 'All of them'. They did it, or pretended. I left being sure I'm done with Citi forever. But no, they kept debit card account open, without telling me. For charging purposes, as they don't provide any services, and they know it.

If locking out (they did build and activate this functionality in their system) was the bottom of banking. Silent not closing on request and demanding money for 'service' is a scum. My recommendation: Stay away from Citi.