[e1g]

Every B2B client who asked us how we handle multi-tenancy also asked how we ensure their data is erased at the end of the contract. Using a shared database with RLS means you have to go through all DB backups, delete individual rows for that tenant, then re-generate the backup. That’s a non-starter, so we opted for having one DB per tenant which also makes sharding, scaling, balancing, and handling data-residency challenges easier.

[brightball]

I filled out a ton of enterprise questionnaires on this stuff before and we just told people that it would be deleted when the backups expired after X days because we didn't have the capability to delete specific rows from our backups. Nobody ever argued.

There's not a single customer I've ever run across who's going to halt a contract because you can't purge their data from your backups fast enough. They're signing up because of what you offer, not the termination clause.

[e1g]

A recent example from the other side: a client contacts me and says they will have to exit from our existing contract unless we can update our (AWS) infrastructure to use their (AWS) encryption keys for servers and databases handling their tenancy. In Enterprise, some tenants are very opinionated about what cloud you use and how their data lives/flows within it. I run all our infosec, including SOC2 & ISO27001 programs, and I know that using their encryption keys is nothing but security theater. But with $500k p.a. on the line, I also know when it's showtime.

[brightball]

Fwiw, we also priced in dedicated database instances for people who wanted it where we had that capability. For the extra costs, nobody ever took us up on it.

[victor9000]

This is the right answer. You always say yes, and tell them how much it will cost. Then you can sit back and enjoy the sweet sound of crickets.

[mixmastamyk]

Or "cha-ching!"

[POPOSYS]

Would you please like to explain why "using their encryption keys is nothing but security theater"? Thanks!

[X-Istence]

If you give me access to use your KMS key to encrypt/decrypt an EBS volume, and grant me access to that EBS volume/mount it to an AWS EC2 instance I manage, I can read/write data on that EBS volume all day long.

The fact that you own the KMS key doesn't stop me from reading/writing that EBS volume. It doesn't offer any additional security guarantees, especially if I was already encrypting the EBS volumes with a KMS key.

If I am a SaaS offering, whether I use a KMS key I own or one you own doesn't change the fact that I still have access to all of the unencrypted data that is silently being encrypted by those KMS keys, I've got access to the layer above it.

Sure, if the contract ended they could revoke the KMS key and now the data on the EBS volumes is no longer readable by me, but any backups I have of that data is still within my purview.

[vlovich123]

Human systems (contracts/legal) step in when technological systems can’t. Until there’s homomorphic encryption, enforcing that you’re using their key can give them piece of mind that they can revoke it. While true that you could be doing anything with that data, a contract in good standing and normal human ethics probably adds a high degree of likelihood that you’re not. However, if the relationship sours, they want the freedom to revoke quickly without needing your good will. If your backups aren’t using their keys, I think you’d be violating the contract.

But yes, from a purely technological perspective security theater. They could also misunderstand what’s happening and it’s also not worth it to try to explain for you at the risk of losing the contract.

[X-Istence]

I don't know how this is for others, but in the environments I am in we use a different KMS key for our backups so that if something were to happen, like a mis-click in a web interface or an accidental terraform destroy, we can recover the data.

It is also stored in a different location than the original (different AWS account).

[buzer]

The only real extra protection that I can think of that they get is that they can revoke the access at any time (e.g. right after terminating contract). If someone malicious gets into the provider's AWS account it's highly likely that they can get the access to the running machines and extract the data. I guess if attacker is stupid and just tries to restore the encrypted backup it could alert the customer instead of just the provider assuming that's a non-standard operation.

If there was a very deep integration, essentially column-level, it could make a lot more sense, but that could give quite a big performance & cost hit as well as limit what you can do (essentially you wouldn't be able to do any matching on content level).

[e1g]

Other comments from X-Istence, vlovich123, and buzer are correct. If our apps/admins can get to client data, using their keys does not help to mitigate any plausible attack vector. If we become hostile or compromised, their data is toast anyway. Adding this technical control increases friction and makes the overall system more rigid/brittle but does nothing to increase security. Hence "security theater".

Other examples of such meaningless-and-impotent controls in infosec include "must run a firewall on your Linux server on a private subnet", and any policy requiring password complexity/rotation. But as a business, it's more productive for us to just tick the checkboxes than to spend resources on educating the market about the actual best practice (unless you're in the business of education).

[LAC-Tech]

Interesting that they are so privy to how you administer stuff. Would they have terminated on the spot if you had been using azure or google or digital ocean? Or was using AWS in the initial contract?

[e1g]

We had cases when a prospect said we must use AWS (because that's what they use, and are comfortable with how our data bridges would work/integrate), and when a prospect said we must not use AWS (because they are in retail and want to avoid feeding the 1,000-pound gorilla that's mauling them).

I don't want to imply this is common - it's not. Such cases come from the "arbitrary enterprise rules" side rather than the "SaaS/tech" side.

[voberoi]

This is the way -- also never had an issue across US healthcare and enterprise SaaS.

[coenhyde]

i did the same with the same results

[wahnfrieden]

same. but! it’s a liability nonetheless, go talk with legal etc

[mikeodds]

thirded

[bearjaws]

We usually write a "reasonable best effort" clause into our deletion, that it will 100% be deleted from production within 30 days and automatically fall out of backups 60 days from there. This also helps since we can't control our downstream vendors such as Twilio, AWS SES, etc, who all have their own legal obligations and time frames.

Even for large health systems they have been okay with it.

[jerryjerryjerry]

I think TTL feature provided by some DB vendors are actually orthogonal to multi tendency, where the former deals with life cycles policy of data but the original problem to delete the data of certain user is more related to privacy policy of data, though overlap may exists.

[Dave3of5]

> we opted for having one DB per tenant which also makes sharding, scaling, balancing, and handling data-residency challenges easier

When you say 1 DB I suspect you mean you have a single DB Server and multiple DB's on that server. Then I don't think this really solves the data-residency problem as the clients data is just in a different DB but still on the same instance. It makes other problems for you as well for example you now have 2 DB's to run maintenance, upgrades, data migrations on. Current company uses a similar model for multiple types of systems and it makes upgrading the software very difficult.

It also makes scaling more difficult as instead of having a single DB cluster that you can tweek for everyone you'll need to tweek each cluster individually depending on the tenants that are on those clusters. You also have a practical limit to how many DB's you can have on any physical instance so your load balancing will become very tricky.

There are other problems it causes like federation which Enterprise Customers often want.

[hobs]

Agree - performance on row level security (at least on SQL Server) is terrible, sharing by database is fairly easy.

[axlee]

It makes BI work an absolute hellscape as well. Tradeoffs.

[mrtesthah]

Just make the application collect the statistics you need. Put them into a separate shared DB or use one of the many existing off the shelf SaaS collection frameworks.

[spiffytech]

> we opted for having one DB per tenant which also makes sharding, scaling, balancing, and handling data-residency challenges easier

I'm surprised this simplified balancing for you. When I worked somewhere with per-customer DBs, we had constant problems with rebalancing load. Some customers grew too big for where we put them, some nodes usually performed fine until the wrong subset of customers ran batch jobs simultaneously, etc.

[jquery_dev]

How do you manage your backend in this case? Do you have an insurance of backend for each customer or do you allow backend to make connections to all the DBs.

I'm interested in doing similar and wondering about the best way to handle the routing between the databases from a single backend.

[mason55]

It really depends on your requirements, both functional and cost. Having a full stack per customer can be great for a lot of reasons. It's probably the safest because you never have to worry about something getting messed up in the code and creating cross-customer access. Once you're sure the environment is set up correctly you can sleep well at night. You also don't have to worry about one customer doing something to impact the performance of other environments (unless you're using shared infra, like putting all your DBs on a single cluster). And it can make maintenance easier, for example you can data migrations can start with small and/or less important customers for practice. It also can give you more flexibility if you need to make special snowflakes (i.e. some big customer wants weird IP whitelisting rules that can't work with your normal env setup).

Downsides are that it's probably more expensive and more work. Even if your infra spin up is totally automated, you still need to keep track of all the environments, you still need to keep your Infrastructure-as-Code (e.g. your terraform scripts) up to date, more can go wrong when you make changes, there's more chance for environments to drift.

So, in short, separate stacks usually means more safety & simpler application architecture in exchange for more cost and more effort to manage the fleet.

[gervwyk]

Also second this, we even split our AWS org into an AWS account per tentant. Although, this will maybe be a problem if we have +100s of clients. But it makes onboarding and off-loading simple.

[HatchedLake721]

It depends on an annual contract value (ACV), doesn't it? You can't give an AWS account to every $99 p/m plan, but you can for enterprise $50-100k+ deals.

[gervwyk]

Yeah, that sums it up. I guess it means it can't be labelled as "multi-tenant" then..

[jamesfinlayson]

Is account creation automated?

I know there are some resources where you can only have one per region (I think you can only have one AWS::EC2::VPCEndpoint per... type and service per region) but I don't know if letting multiple tenants use the same VPC endpoint is a risk or not.

[X-Istence]

You can have an instance of a VPC Endpoint per VPC. You can have multiple VPC's all with the same VPC Endpoints.

You just get billed for them ;-)

[jamesfinlayson]

Oh yes that makes complete sense - I'm living in a world where our internal AWS management team deploys our VPCs for us (one per account unless you have very special needs).

[throw03172019]

Each client is running on their own instances / load balancers?

[BeefWellington]

One DB (or perhaps schema, depending on DBMS) per tenant is the way to go IMO. It simplifies so much of your work, from DR to deletion to scaling.

[SahAssar]

I think the way to handle this (based on how many companies handle GDPR compliance) is to not keep backups older than X months (usually 3 months) and have a clause that all data past that time is deleted.