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by barmstrong 1660 days ago
I'm also a founder of an $xB fintech (Coinbase!) and I have to say, this does not ring true to me at all.

I've known Patrick since 2013 or so, and I have found him to be nothing but the highest integrity. Same for John. We are semi-competitors (not a ton of overlap) so you might find it strange for me to stick up for him like this, but I just think this description is wildly inaccurate. As one small example, Patrick has proactively told me when wanting to build competitive products, even when he didn't have to (very positive sum thinking).

He has direct control over reporters and YC? I'm sorry but this sounds like conspiracy theory.

People are living all over due to covid - so what. Remote is the future of work.

There are plenty of more reasonable Occam's razor explanations for some of what is being reported in this thread (and from the OP). You always have to assume ignorance over malice first. For example:

- companies often look at startups they may want to acquire, and decide to pass for various reasons (saying no more than yes is a good process), they then launch their own products (this is why they were looking at acquisitions in the first place), pretty normal

- any time you have thousand of interviews going on, you are bound to get some bad candidate experiences, I know for instance these happen in Coinbase periodically, and we try to minimize it for sure, but you will not get it to zero (especially when growing quickly)

- most rational explanation for OPs issue is that references were checked and came back luke warm/negative, so more were done which delayed it etc (they may not tell you this was the reason to protect sources btw), this is one of many potential reasons, i'm guessing, but benign explanations are more likely

- also, "discussing details of an offer" is not the same as receiving an offer

Anyway - if people had negative experiences, then feedback is great. I just hate to see HN jumping into tear downs and wild conjecture like this. Patrick and John are great founders we can all learn from, and yes human like all of us (not perfect). Let's all help each other improve here, and assume positive intent.

24 comments

Did Patrick message you to ask you to post this?

The point is not that they have direct control over YC or HN, it's that they have massive indirect control over the organization and have done a wizard's job of making themselves untouchable in the media.

Some context: I'm a former (early) YC founder, and during my batch the YC team recommended that we spend time with the HN team. The HN team gave us edits on our posts, recommended the best times of day to submit, emailed us when stories about our companies hit the front page, and explained how the ranking algorithms worked (and thus we learned how to game them). And we are not the most valuable YC company ever -- so it's possible more was done for Stripe.

It's not direct influence, but rather indirect impact. So again I ask -- Did Patrick request that you write this post?

That sounds weird to me. There was no "HN team" before I started working on HN in October 2012 - just pg, and no one would have referred to him as "the HN team".

The HN team originates in April 2014, when I became public as a mod. (That's not early in YC btw.) In that case you're talking about me (and possibly Scott), and while I guess it's dangerous to make strong claims about some meeting I don't remember, there's no way we would have "explained how the ranking algorithms worked" in such a way that you could game HN. That's precisely what we would not have done. I've worked way too hard on that shit to blab about it and see all that sand run through my fingers.

I also doubt that we'd have told you "the best times of day to submit"—people ask us that all the time and the stock answer is we have no idea, there are all sorts of dodgy analyses out there, and you can take your pick.

As for helping you by editing text, or emailing people when their stuff shows up on HN's front page, yes—I do that frequently for YC founders, non-YC founders, and non-founders.

Perhaps it was just our batch, but there was a long discussion about how the algo worked amongst founders. Admittedly, you + Scott were not there. Some partners were and the discussion was seeded by them, but I don't remember how much they contributed vs. others in the group.

Edit: Apologies if this came off as accusatory. Was trying to make the point that they don't have control of the media, but instead are just flawless in their use of it.

In that case it was the blind leading the blind. The advice that founders give each other about how to game HN routinely backfires. Unfortunately, people are so conditioned to conflate "feels like it should work" with "actually works", that no matter how much we repeat the contrary it seems to have little effect.

Thanks for the reply - you had me wondering for a minute what the hell I wasn't remembering.

> Unfortunately, people are so conditioned to conflate "feels like it should work" with "actually works", that no matter how much we repeat the contrary it seems to have little effect.

Thank you for this. This sentiment applies to so much online, especially in the field of online content, social media posting and conversion rates.

What feels like it should work is not the same as what actually works.

This site was posted on here at some point and it made me mad because everything the guy recommends sounds awesome, but where is any proof that it actually improves sales? https://examples.roastmylandingpage.com/

Humans are complex beasts and sometimes the exact opposite of the obvious is the right solution: https://www.bbc.com/news/world-11573666

This is interesting. I have not done a launch or a Show HN post in some time but back in the day HN was pretty easy to game: three rapid upvotes from unrelated accounts and IPs got you to the bottom of the front page (I did not use sock puppets ever, instead just asking geographically diverse friends to upvote the post immediately after posting it). If the content was mildly interesting you got to see it spend some time at the top. Posting when the New page had a longer delta T between the top and bottom post was also helpful. I definitely got a lot of front page time for what I now consider fairly mediocre content.
Voting rings aren't allowed any more than sock puppets are.
That's not really the "HN team," though. What you're describing that the partners did is scummy, but makes sense when you realize that partners and dang have effectively an adversarial relationship when it comes to the quality of HN. People invested in you have strong reason to try and ensure your popularity here; they very well could have just tried throwing tips at you to get you to manipulate the site better.

Most people can't stare at the News source for an hour straight without getting a headache, let alone a rich investor type. They wouldn't find much of value in what's been publicly released of it, anyway (the released source is ancient and includes little as far as quality control goes).

If what you're saying is based in truth, you were probably just getting tips from someone with a strong financial incentive to have brute forced their way into understanding the site the manual way (throwing posts at it) rather than someone who had any genuine inside knowledge.

I can confirm that dang is a massive help to non-YC founders posting on HN.

He’s helped me a couple of times to make my posts more appealing to readers, providing great insight into what HN readers are looking for.

Same here.

I launched a company that has grown into a mild success because of dang giving it another chance and it making the front page.

Me too -- dang has given me valuable feedback about what kinds of things to post, and how to focus and frame posts so people will find them useful and interesting, how to save and respect people's time, and how not to overwhelm or tire people out so much. Much of that advice applies to writing and life in general, not just posting to HN! And he's even done kind favors like correcting an embarrassing typo I made in quote of a transcript that accidentally inverted the meaning of what the person was trying to say, when I only noticed it after the paint dried.
+1000 same here

dang rules

> As for helping you by editing text, or emailing people when their stuff shows up on HN's front page, I do that frequently for YC founders, non-YC founders, and non-founders.

Fact: dang's helped me a few times with this when I've goofed with my own comments, and as best as I can tell, I'm not a founder of any kind.

dang offered me to do the same thing for my, now closed, start-up.
that only makes it more likely they're helping more important people more frequently and to a greater degree.
By that logic, there's really nothing generous dang can do that isn't further proof of his perfidy.
Indeed once you understand that the moderators are helping people with brand management and suggestions at the very least, and the extent to which this occurs is hidden, they lose the ability to claim neutrality and open themselves up to lots of questions about what else they're doing

That's a result of actions taken not some kind of theoretical argument.

You mean he ought to spend his limited time picking random comments from unimportant people that noone wants to read and help edit those comments, so that the world becomes more fair and just?

Sounds like a recipe for a successful forum.

FWIW dang was extremely helpful when I had an issue. He worked with me to resolve it, rather than take arbitrary executive action. I don’t credit any accusation of dang playing favourites to YC founders. Basically, there is no level of assistance higher than what I received, therefore there is no way someone is getting preferential treatment. There’s simply no more that could’ve been done.

Note: I wasn’t completely happy with the outcome at the time, but I respected the decision. I hindsight I agree with it too.

I'm also a YC founder of a (smaller, but top ~100 in terms of valuation) YC company. I don't know what your experience was like with Stripe, but the notion that Patrick has some unduly amount of power to exercise over HN and YC immediately flags to me as untrue. I've been on the receiving end of a lot of HN criticism, and I can assure you the HN mods and all of YC go above and beyond to not tip the scale in YC founders' favor.

Edits on your posts, recommending the best times of day to submit, explaining how HN algorithms work broadly, are accessible to everyone; these are discussed frequently on HN, and were all accessible to me even before I was a YC founder. I'm also certain the HN team wouldn't need to email Patrick about something like this being on the front page; when my company (~150 employees) is on the front page I get a bunch of messages about it from all sorts of different angles; certainly many of the thousands of Stripe employees use HN and would be capable of sending a Slack or text.

To me it seems the notion that Patrick has "indirect control" over parts of HN is a longer way of saying he has respect. I think Patrick may be the most universally respected founder in Silicon Valley, and perhaps doubly so amongst engineers. I am not surprised at all that people upvote his comments, as he's both the person speaking from authority, and they're usually well reasoned - I use them as a model for how to respond well (something I have not always done).

I'm not saying you're being untrue about your experience (and I don't think OP was being untrue about theirs), but the notion that Patrick as at the helm of an evil empire stealing from companies and manipulating folks to keep it quiet just feels farcically different from reality across the dozens of Stripe and YC/HN touch points I have.

> I can assure you the HN mods and all of YC go above and beyond to not tip the scale in YC founders' favor.

Consider [1] which was flagged dead. It was ~10 years ago, so I could be wrong, but I believe there was a follow-up meta "Ask HN" where someone asked why it was flagged (I can't find it), and I __believe__ PG said something along the lines that he didn't find the original constructive, hence flagging it dead. Top comment on the non-constructive OP was from spolsky with some insightful information on job postings...

Definitely seemed like going above and beyond to tip the scale in YC founder's favor.

Edit: found the followup/meta [2] (I was wrong, no official explanation was given, sorry about that).

[1] https://news.ycombinator.com/item?id=2703771

[2] https://news.ycombinator.com/item?id=2707385

I think hn moderation has probably changed in the last 10 years. For one thing, the set of moderators has entirely changed since then.
> I can assure you the HN mods and all of YC go above and beyond to not tip the scale in YC founders' favor.

This [0] story criticising Gitlab resurfaced on a day of Gitlab IPO and quickly disappeared from the frontpage within an hour or so.

[0] https://news.ycombinator.com/item?id=28857073

I'm assuming this occurred because HN's "flame detector" triggered (Think it has something to do with upvotes vs comments).
I think you might be getting conspiratorial about this. Here's my take on reading the comment thread. I am an outsider peering in - no connection to the companies etc.

1. Your single experience doesn't represent a pattern of behavior - and dang comment's certainly corrected some of your original inaccuracies in your comments. If you can attribute many cases of this happening then maybe it represents a pattern of behavior.

2. Patrick might have different relationships depending where you are on the power curve of importance to them (competitor, investor, partner, etc) - which could explain the discrepancy between your experience + barmstrong. There are also a host of other possibilities.

3. In terms of barmstrong's positive comments does he have an investment in square either personally or through his company, any partnership with the organization, or is personally friends with Patrick. Any of those would bias his comments in favor. He might have a great relationship with Patrick.

At the end of the day - I'm not sure where this goes. It comes across like a strong personal attack from a bad situation that is getting a lot of response on HN.

No he did not. We didn’t even discuss it.
This is the first time I’ve seen a post with anything negative about Patrick and having a Coinbase founder come out of the woodwork to make a post like this defending all of this with nothing more than conjecture sends a completely different message than you think.
this is such a key thing people in immense power forget, once you’re on the inside things start looking really different and you can’t see it
I bet Patrick will never have to deal with his Coinbase support tickets going unanswered for months. It was nice of Brian to take time out of his day to come here and defend his buddy, but I wish he'd invest some of that $xB into building a support team for his paying customers.
#BitcoinFixesThis

Bitcoin will never lock your funds, suspend your account, and since it works perfectly, you don't need support at all.

How will financial crime be prevented?

Seriously. I am a fan of some crypto coins because in contrast to bitcoin there is actually future-proof concepts, but this "you will never face any consequences" advertising is delusional and would only work in a perfect alternative reality where everone acts in the interest of society.

Also https://xrpl.org/carbon-calculator.html

I’ve personally conducted business with Patrick, and integrity isn’t a term I’d associate with him. Most polite term I can think of would be “shrewd”.
I don't think integrity fits into any of the metrics that you have to report to YC.
At least they ask founders to be not mean [0] and specifically be nice [1] but do ask them to be relentless [2] and formidable [3], which may come off as shrewd?

[0] http://paulgraham.com/mean.html

[1] http://paulgraham.com/safe.html

[2] http://paulgraham.com/relres.html

[3] http://paulgraham.com/earnest.html

YC has pretty strong ethical guidelines for founders and people have been removed from YC for violating them, so I'm not sure where you're coming from with that, unless it's just a cheap shot.
It's not YC specific but systemic sadly.
Then its a pity, and an opportunity to improve or move aside for an organisation that does (and stronger ethics reputation for graduates thereof.)
Ouch.
Props for attaching your name to your comment, something I wish the throwaway OP also did, though in the spirit of believing the victim, I can understand why they didn't.

That said, with threads like this, there's also value in letting people come forward with their experiences (positive or otherwise) to see if there's any sort of pattern; any such patterns can then inform future interactions with the people or companies involved.

My own personal experience over the last year as a manager of managers that may be relevant to both pc and barmstrong: seeing a surprising number of security resumes on the market from current Stripe talent suggests there may be a bit of impending brain drain (for reasons I can't put a finger on as I'm not inside). I've seen less of this with Coinbase talent.

"in the spirit of believing the victim"

The only kind of sense this could make is as a tautology. If the commenter is a "victim" then you've already decided to believe him or her. But what evidence do you have to support this belief?

worth noting that the parent comment was flagged to death 4 minutes after posting and vouched what, a half hour later?

Anyway, I sent this to the comment author via email, but the best I can do in public is link to https://www.blackburncenter.org/post/on-believing-victims

Context: I run r/Relationship Advice.

Oh. I thought "hey, why are you not greyed out then?" but that would explain it.
I don't see the tautology. The point is, when someone claims they are a "victim" (I would agree the term is only a loose fit here), we believe them. The whole point of the statement is to not demand evidence.

Obviously we're not talking about the legal system here.

I do think this whole idea has minimal relevance to the thread as I really don't think the PC qualifies as a victim. Just wanted to clarify the idea of "believe the victim" as it's extremely important in potential cases of sexual assault (which, again, not relevant here).

And abused as well
there ABSOLUTELY is a pattern of Stripe doing this stuff.
Sure, but you run Coinbase. It wouldn't surprise me if people with less soft power than you had negative interactions.
Yeah, it is no wonder that a founder-CEO of a 70 billion dollar company is having very little negative interactions with about anyone.

Personally I have became from poor ass bootstrapping startup founder to rich and successful retired entrpreneur (now investor) and it is ridiculous how people will treat you wildly differently as you get wealthier. And at times the exactly same people.

> And at times the exactly same people.

I have seen this type of behavior before even though I am not rich or successful. These people act like they never behaved the way they did or simply pretend it never happened, while they continue to do it to others. Its disgusting how people can be so fake.

I'd guess this is Prisoner's Dilemma in practice:

If you don't expect repeat interactions with an agent, or expect the agent won't remember / weigh these past interactions strongly, you do what's best for you in the moment.

Which happens to be taking the counterparty's current situation into account – including their wealth/power, AKA how much they can do for you. Entirely pragmatic, if selfish ("disgusting" in your words).

The way to combat this fake behaviour is to increase its cost, forcing the "fake" person to interact differently.

But I wouldn't hold my breath:

1) To "increase the cost" you need something of value in the first place. If you're poor and powerless, you are… powerless. Your only strength is in numbers: social pressure, `∑ little_power * lots_of_people`.

2) This "fake" personality is likely something learned in early childhood. A person would probably need to experience lots of negative feedback to readjust later in life.

3) Have you considered that their strategy ("fakeness", taking into account extrinsic factors like wealth or fame) may be superior to yours ("integrity", interacting based solely on a someone's intrinsic traits)? You know, it is not a physical law that being nice and consistent to people pays off. It's a pretty wild social dynamic, evolved only recently.

Regarding 3), how well someone's social strategies pay off is completely separate from their morality. It's irrelevant.

Just as a thought experiment: if there was little social cost to it, killing your competitors would probably be a very successful strategy. Would you go: "sure, he kills people, but it makes him very successful and we should give him kudos for that"?

Regarding your last statement, that "being nice and consistent" is a recent social norm, I call bullshit and citation needed.

Morality certainly has its merits – after all, it's omnipresent across nearly all human groups (that survived to this day). So it has undoubtedly played a central role in advancing humankind.

But please note morality is an evolved collective strategy as well, a survivor in an extremely competitive landscape. It's not "above" evolution (unless you're into religious metaphysical arguments).

If all its proponents "were killed" – your words; an unlikely proposition in my estimation – then yes, that would be it for morality. Something else would take its / our place, but the world would still go round.

Yes, psychopaths can be wildly successful people, I will start to act psychopath right away, sir. Thanks for your advice.
I have not revealed my preference, one way or another (I'm personally not a fan of fakeness, if you must know; which is precisely the reason why I think about such things and take time to reply on HN).

But seeing your visceral response, I'll offer one advice now: don't let your biases blind-side you.

Exactly. It was at that moment I understand why most successful and rich people tends to be wary.

I wasn't even rich or successful, I only got promoted to a senior position, and their faces changed the next day. Those a-hole faces still makes me want to puke.

That was a long time ago. But I still have vivid memory of it.

Well some people are just not so nice until you know each other. Not like "you start to appreciate them" but "they get friendly".
Hello Sir, I adore your comment, could you swing a bit of dough my way?
Not to fuel the fire here, but from the startups perspective I'm not sure there's much functional difference between a company attempting to acquire a startup and then deciding to go it alone, and using the acquisition process for research on their future products other than intent.

No matter what if you do the DD process on an acquisition you'll certainly apply those learnings to your future efforts.

There's even a PG blogpost about it. http://www.paulgraham.com/corpdev.html

Side Note: I'm always amazed to find people that run large companies posting on hackernews. Doubly amazed that two companies I'm interviewing for are mentioned in the same post (about interviews no less.) :D

Small world.

I know so many people who have been screwed over by Coinbase, it's complete lack of customer support, and dark business practices (it's borderline criminal at this point). The fact that you're associated directly with Coinbase does not benefit your reputation nor does it add any weight to what you're saying - it in fact does the opposite.
This is biased because they are your acquaintance. Because they act a certain way in your circle doesn’t mean they aren’t being a bad actor in others.

Your post makes it clear you’re very out of touch with the reality of interviewing. I’ve had this same stuff pulled on me at Google, Amazon, and multiple other companies. Being offered a position and then getting surprise interview and then ghosted. It’s draining and demoralizing, and a major waste of my time.

> Patrick has proactively told me when wanting to build competitive products, even when he didn't have to (very positive sum thinking).

I used to get very frustrated at a previous job (realestate.com.au) that they would treat their main competitor in such a venomous way.

If the features looked similar then they 'copied' if they launched a feature first then denigrate it until you can launch the same feature. There are only so many ways you can do a real estate (car, job) ad portal. Especially if you're following best practice UI/UX guidelines.

I get being competitive, but you can be competitive and still be civil. Making the other company to be an arch-villain is such small-minded zero-sum thinking.

Sadly there were also many things where they could have worked on collaboratively to make everyone's lives better (e.g. Rental standards and processes), but this is impossible when you frame the competitor in such a negative way.

If the market isn't growing, it is a zero-sum game so this behaviour isn't surprising.
This. It is important to remember not everyone works in Tech. Many commodity markets are zero-sum game. Which is often why Tech circle don't understand a thing about other market. You cant apply the same thinking to everything.
> most rational explanation for OPs issue is that references were checked and came back luke warm/negative, so more were done which delayed it etc (they may not tell you this was the reason to protect sources btw), this is one of many potential reasons, i'm guessing, but benign explanations are more likely

> also, "discussing details of an offer" is not the same as receiving an offer

All reasonable things to happen, for sure. Would other HMs in the same building show interest after bad references? Debatable.

I accept all outcomes - all except ghosting.

Have you considered that he might just avoid sharking out on people he considers friends, or people with too large a platform?

Genuine question.

I don't think Coinbase and Stripe are in the same business but...

> As one small example, Patrick has proactively told me when wanting to build competitive products, even when he didn't have to (very positive sum thinking).

I'm not sure why this is positive or signals a high-integrity person. If he doesn't have to tell you, he probably shouldn't. He runs a private company and that's what he should care about.

Or maybe he did that, so that in the future you can kick back and write this comment?

Sometime one does favors in the hopes of being treated likewise in future. It is an investment, even though not guaranteed to pay-off; but when done to powerful people, that off-hand chance can pay-off handsomely and be worth it.
"I'm an $xB ceo and everyone you mentioned have been lovely to me" is a data point, but being successful means even your true friends are networking with you (because it's logical, not implying sneaky intentions)
> any time you have thousand of interviews going on, you are bound to get some bad candidate experiences... and we try to minimize it for sure, but you will not get it to zero (especially when growing quickly)

Spot on. Nor should anyone expend disproportionate energy in bringing down common causes of quality issues to zero. https://apenwarr.ca/log/20161226

> I just hate to see HN jumping into tear downs and wild conjecture like this.

You must be new here.

I agree with you but after being an employee of a dozen of companies and founded some, I started the Stripe's application processe and after a waterfall or red flags I decided myself to do not continue. I couldn't ignore my gut feeling clearly saying me that there is the place to have a good salary in a very miserable, unhealthy and unstable job.

PS: I don't know how they are managing to have such a good product.

Japan has a long tradition in coopetition. SV has adopted many Japanese traditions. Unfortunately some people seem to take competition too seriously, ruining the culture. It seems some are suggesting Patrick and John take competition too seriously. Whether the allegations are true or not, it can unfortunately be damaging.

Adam Smith, on his work on competition, took many ideas from the Muslim Caliphate. Where markets can only work on trust. That nobody will do business with someone they don't trust.

Trust is what underlies communities like this, even if people are competitors.

> There are plenty of more reasonable Occam's razor explanations (…). You always have to assume ignorance over malice first.

That’s Hanlon’s razor: https://en.wikipedia.org/wiki/Hanlon's_razor

I have never interviewed at Stripe, but I did interview at Coinbase in mid-2020 and it was among the best interviewing experiences I've had. The hiring manager for a TPM role (NM) was awesome, as was the entire loop. I didn't end up with an offer (I suspect that I flubbed one of the interviews) but left with a mostly positive experience (aside from what seemed like an implied offer from the recruiter, which I consider to just be miscommunication).

As opposed to K (another SF-based exchange), which took a month to set up the loop in the first place, had one-way video during interviews (candidates on, interviewers off), and took 3 weeks after the interview loop to send an offer which I declined for another company (65% of CB's pre-offer, not that it mattered based on the other stuff).

These experiences make a difference and really help sell the organization to a potential hire.

> You always have to assume ignorance over malice first

At a certain valuation (namely, well before yours or Patrick's), ignorance becomes malice. With the resources Stripe has, it is outrageous that there have been a non-zero number of cases where for example references haven't been checked before an offer letter was sent. That Patrick is ignorant about this, as you claim, is even more damning, as it suggests no one knows what is going on at Stripe.

So I guess thank you for your scathing review of Stripe's hiring process, and for giving us the notion that Coinbase is probably an equally toxic workspace?

Funny that you think your endorsement works in their favor. Coinbase is not entirely kosher in the crypto industry so there's that.
Strange that the downvote button was hidden on this post. I had to manually submit the GET request.
You know the best you could have done is say nothing. People like this, best way to prove them wrong is to show there's nothing. Even a "oh it's true but we ll try to change" helps more than doing exactly what the OP did with his catch-22: if you defend here, he's proven right.
Well now we know who is your master.
I'm too am also a founder of an $xB fintech, and I have to say I disagree with your assessment. The initial poster was right on all counts.
I'm working on my SECOND $billion!

...I gave up on my first.

I figure at this point my easiest path to becoming a billionaire would be to develop a time machine, go back to when you could buy a bitcoin for a dollar, and plop down $20K or so. That feels more realistic than me actually building a valuable company.
You TWO could be the same person? Just a wild guess...