At the Düsseldorf Apple store, they manage to give such an wonderful service three times in a row that a friend of mine doesn't care about any Apple product anymore.
That's odd. Here in Singapore we don't have an official Apple Store - but the "Authorized Retail" store (Wheel lock) has done repairs on my keyboard, on my power connector inside phone, and on my keyboard a second time (I'm very rough with my gear) - two of the three times they were able to do it while I waited by the counter, third time it was trickier, they quoted me '5 days' - but had it done the next day.
Also - nice thing about wheel lock - they have fifteen+ simultaneous counters available, so wait to check in gear is almost always less than 10 minutes, no advance appointment required.
I agree with Parent though - 10 years in, and probably twice as many apple care appointments later - being able to just take in broken gear under apple care and have them fix it is a major benefit of buying the (admittedly expensive) gear.
On the flip side - Dell has onsite repair for their Desktops/Laptops.
This feels like a blast from the past to say, but I have been a lifelong Gateway customer and they have always provided me great support, even replacing things that I clearly broke on my own.
Yeah I imagine the experience is very different by region (and perhaps even regions in the US). I was just surprised how bad Samsung's support is here in the US given the popularity of the phones. But I'm sure it's the exact some way with Apple in many places outside the US.
Incidentally, I also support a number of users in various countries in SE Asia and they also mostly have iPhones but I don't think any of them have ever had issues that required warranty repair.
I certainly do find vast differences in support from computer manufacturers like Dell and Lenovo (and a higher rate of issues with the region-specific models out there).
Singapore as well. My iPhone 6 had a bloated battery, instantly replaced without any question. My LG Nexus had a bloated battery, all emails and FB messages ignored. Tell me who to love.
Also - nice thing about wheel lock - they have fifteen+ simultaneous counters available, so wait to check in gear is almost always less than 10 minutes, no advance appointment required.
I agree with Parent though - 10 years in, and probably twice as many apple care appointments later - being able to just take in broken gear under apple care and have them fix it is a major benefit of buying the (admittedly expensive) gear.
On the flip side - Dell has onsite repair for their Desktops/Laptops.