[cdubzzz]

Yeah I imagine the experience is very different by region (and perhaps even regions in the US). I was just surprised how bad Samsung's support is here in the US given the popularity of the phones. But I'm sure it's the exact some way with Apple in many places outside the US.

Incidentally, I also support a number of users in various countries in SE Asia and they also mostly have iPhones but I don't think any of them have ever had issues that required warranty repair.

I certainly do find vast differences in support from computer manufacturers like Dell and Lenovo (and a higher rate of issues with the region-specific models out there).

[pjmlp]

Not saying the others are in any way better, actually I don't have positive stories to tell about PC OEMs.

On her case she was put off, because the experience was just like other companies instead of what most people talk about.