[ghshephard]

That's odd. Here in Singapore we don't have an official Apple Store - but the "Authorized Retail" store (Wheel lock) has done repairs on my keyboard, on my power connector inside phone, and on my keyboard a second time (I'm very rough with my gear) - two of the three times they were able to do it while I waited by the counter, third time it was trickier, they quoted me '5 days' - but had it done the next day.

Also - nice thing about wheel lock - they have fifteen+ simultaneous counters available, so wait to check in gear is almost always less than 10 minutes, no advance appointment required.

I agree with Parent though - 10 years in, and probably twice as many apple care appointments later - being able to just take in broken gear under apple care and have them fix it is a major benefit of buying the (admittedly expensive) gear.

On the flip side - Dell has onsite repair for their Desktops/Laptops.

[pjmlp]

As I answered to sibling comment on her case it was a matter of failed expectations.

Regarding other PC manufacturers I have long learned not to expect anything.

[hnal943]

This feels like a blast from the past to say, but I have been a lifelong Gateway customer and they have always provided me great support, even replacing things that I clearly broke on my own.

[ghshephard]

"had been" - Blast from the past indeed. Gateway ceased to exist around 2007.