[pjmlp]

As I answered to sibling comment on her case it was a matter of failed expectations.

Regarding other PC manufacturers I have long learned not to expect anything.

[hnal943]

This feels like a blast from the past to say, but I have been a lifelong Gateway customer and they have always provided me great support, even replacing things that I clearly broke on my own.

[ghshephard]

"had been" - Blast from the past indeed. Gateway ceased to exist around 2007.