[crististm]

The starting point is where you say to yourself to do it "the right way". It turns out that you had a blind spot and your solution was far from being right or optimal. Time for a reality check.

In this case "pirating" was a viable solution but the quest for a binary changed into one about "rightfulness". Reality check: "what are you trying to achieve?".

[DominikR]

Of course I agree that it would be better for customers to have the binary available on Adobes servers.

What is annoying to me is that this is so obvious and trivial to everybody here on HN, yet this developer feels it is important to declare to the world that he is going to pirate Adobe software from now on because of his "shocking" experience with Adobes customer support.

In the end it might even be that the software was always available on Adobes website, but some frontend developer made a mistake, or that the support guy didn't know better and gave him bad advise.

And then there's this line:

> I was greeted by Adobe’s “International” support team, based out of India where they can pay pennies on the dollar for you to get support in broken english. It’s almost as good as real english… almost.

My blood starts to boil when I read something like that, even though I agree that it can be hard to communicate with someone that doesn't speak your language well.

[steele]

I agree on the last point, this complaint is so casual and frequently expressed. What is the issue? That they are paid less and the service would be better otherwise? The adobe CEO is Indian too. Fact is that when I work with international teams, the English of Indian team members have been a breath of fresh air compared to ESL European counterparts. This call center first world problem trope is tired. Would love to see folks deal with call center operators from areas of the UK with more abstract manifestations of English.

[dkuntz2]

The guy's not a developer...

[res0nat0r]

The "right way" to reinstall DVD/CD based software to your Mac without a drive is to buy a SuperDrive or use the remote DVD/CD option that OSX provides.

[__david__]

The remote DVD/CD option is a great idea, but it sadly doesn't support Linux, last time I looked. I'm got a mac laptop and linux desktop, so I'm SOL as far as the remote CD thing goes. :-(

[ericcumbee]

Yeah but would that have made a good blog post for HN?

[res0nat0r]

Nope it wouldn't....Spending a couple hours calling support and writing a blog post to whine vs. doing the obvious solution helps make Adobe look evil, since they charge so much for Photoshop and all...

[lstamour]

Pirating is always an option. But why did you pay for it if it's the only answer?

[crististm]

In this case it was not pirating but "pirating" because Adobe did not have the binary that he already payed for. It is not the only answer but it is an appropriate one for the situation.