[DominikR]

Of course I agree that it would be better for customers to have the binary available on Adobes servers.

What is annoying to me is that this is so obvious and trivial to everybody here on HN, yet this developer feels it is important to declare to the world that he is going to pirate Adobe software from now on because of his "shocking" experience with Adobes customer support.

In the end it might even be that the software was always available on Adobes website, but some frontend developer made a mistake, or that the support guy didn't know better and gave him bad advise.

And then there's this line:

> I was greeted by Adobe’s “International” support team, based out of India where they can pay pennies on the dollar for you to get support in broken english. It’s almost as good as real english… almost.

My blood starts to boil when I read something like that, even though I agree that it can be hard to communicate with someone that doesn't speak your language well.

[steele]

I agree on the last point, this complaint is so casual and frequently expressed. What is the issue? That they are paid less and the service would be better otherwise? The adobe CEO is Indian too. Fact is that when I work with international teams, the English of Indian team members have been a breath of fresh air compared to ESL European counterparts. This call center first world problem trope is tired. Would love to see folks deal with call center operators from areas of the UK with more abstract manifestations of English.

[dkuntz2]

The guy's not a developer...