[goldenkey]

In the face of certain despair, it's humorous that Freshdesk pulls off the "I'm so smug, come join us" pitch. If I was a Freshdesk customer, I'd be a little worried about the political pow-wow being played. It's quite clear that Freshdesk is looking to get acquired by Microsoft. One of the prerequisites is to smacktack the ol' Microsoft 'legacy' and then whistle dixie.

[chrismorgan]

I look at the article and instead say “well played, Freshdesk—well played!”

It doesn’t look to me that they’re looking to get acquired at all; they’re just making very good use of a rare PR situation which could much more easily, but much less effectively, be ignored. If I was a contented Freshdesk customer I would expect to be very pleased by such an article which gives such assurance that they’re not going anywhere. (As it is, I’m not a customer—but I do like the look of their product and would recommend trying it if such a need was coming up in anything I was involved in.)

[slowdown]

Also, watchout when you bad mouth them on HN, they use shady tactics to downvote comments written against them (I was a victim once; their employees downvoted me in groups). I don't trust this company nor their employees at all - In fact, it doesn't take a genius to figure out that this blog post was posted by one of their employees and the blog post is just a glorified landing page.

    "We're not scared of Microsoft, so signup right now"

[pedalpete]

What makes you so sure you were downvoted by freshdesk employees and not just HNers who thought your comment was ineffective at portraying a useful point?

note: I am not nor have ever been a freshdesk employee

[goldenkey]

Fixed that for you:

       "We're not 90s Microsoft, so signup right now"

[tanzam75]

> It's quite clear that Freshdesk is looking to get acquired by Microsoft.

The reason there's a blog post is because Microsoft just acquired Parature. Why would Microsoft want to acquire a different company in the same space?