Just a quick usability issue I noticed: The numbers in the Gross (Amount?) column are only differentiated by their color. Red-green colorblindness is pretty common, so it may be hard for colorblind users to distinguish between the two. Adding a minus sign before negative amounts would probably help a lot for them.
Paypal has one of the most broken UIs I've ever seen. Not only is it horribly dated it is completely inconsistent across all of their portals. As a web payments pro member, developer, standard user there is a huge break down in consistency. The developer portal, paypal manager, standard portal, and home page all look totally different. The standard portal I can rarely find the setting I need without searching online.
Having relied on paypal to ship packages (do you sell on ebay?) it is amazing there is no button to just make a shipping label (without getting money from a specific person). You can do it, you just need to know the hidden URL (why is it hidden?).
I think it's because they expect you to follow the happy path, which is sell item, then collect payment, then ship. Shipping something without having a matching, paid-for transaction isn't a typical user path.
(disclaimer, I work for eBay inc, but not on the teams that decide that stuff. This is my personal opinion.)
I agree, but a button or link somewhere (anywhere) would be nice. Instead I have to google to find out how to do it. I've bookmarked it now ;) (I believe it is /shipnow)
Not to be too harsh, but the final design looks like a rushed Bootstrap prototype. I like many of the decisions made and agree with others here who think the navigation needs some love, but it just feels like every other flat, blue site I've seen.
Holy cow, Google, this is pretty good for automatic protection. It looks like Google sees that the guy is hosting the Paypal favicon (or something very close to it)... why would any legit site do that? Even the redesign doesn't need to show the Paypal favicon. So Google errs on the side of caution.
I get this same thing but can't figure out why. The are no forms or suspicious links. Aside from Google Analytics, there's a single (conditional) JS include, and the code looks harmless. The page looks safe to me.
Nice redesign, I often wonder why many successful companies neglect the aspect of their websites. Take IMDb for example, it has a dated design and it could be made more useful and accessible. Is it a technology problem (UI closely tied to the backend, very broad scope) or there's another reason?
My experience with this has been an aversion to disturb the existing user-base (and normally within organizations with deep-seated users). A lot of sites where you'd previously seen this type of reluctance (IMDb, eBay / PayPal, Craigslist, Amazon, Google) seem to be some of the older sites on the top end of the internet spectrum. However, luckily that attitude seems to be shifting (to varying degrees from incremental fixes on Craigslist to broad changes with Google products). In some cases, there are certainly technological constraints but I've never seen anything that seems entirely insurmountable.
I'd settle for not having to click through three screens of "yes I'm sure" and opt-in doublespeak every time I want to "really, really, I promise you" use my credit card.
I'd just like to see more than 20 transactions at a time. I'm sure the sheer number of table rows isn't the reason it takes 6-10s to load the page! (Kudos to OP for mentioning the endless scroll.)
My PP homepage and Bruce's PP homepage look really different — it almost looks like PP went through a redesign process while he were doing his redesign, and came to similar conclusions!
I have a similar usage pattern. My issue is that it is so slow. I agree, it is a confusing, but that wouldn't be a problem if it didn't take 30 seconds between clicks to see if you clicked the right thing.
The first thing I would implement is a search that accepts most things like a profile_id, transaction id, or email, and returns results within a few seconds. Right now it is about 13 clicks, and 30 second wait only to find out you didn't select the right combination of option buttons. The system is awful when you have a customer on the phone and are trying to figure out what is going on.
Great suggestions all. One of the best decisions we made was recognizing how our .com site was failing the most basic needs of our sellers. However, the challenge to change it into something that will work for millions of global sellers, is not something that can easily be done overnight. Feedback like yours Bruce is taken very seriously and we will continue to work to make access to workflows faster and smoother across all of our portals.
Personally, the PP dashboard works great for me — I almost solely use it for sending & receiving money with friends & family. I suspect one big challenge for PP is that the majority of users have a similar use case ... but the majority of dollars are in accounts requiring the functionality you're asking for.
I'd reduce the size of the "hero banner" (is that what the large dark blue section is called?). It totally dominates the page and is hugely distracting. I'm more interested in my activity than I am in money saving tips. If that was 1/3 the size then I could warm up to it.
This reminds me of the PayPal mobile application, both in terms of organization and information priority. Both this concept and the mobile app headline account balance, simplify actions to four items, and allow the transaction log to make up the body of the content.
Look-and-feel aside, I think this concept aligns with the intent to bring parity between the mobile experience and desktop. I do worry, however, that the use cases for the desktop application may differ (particularly for bigger sellers) from the mobile, and this flow may fall apart for them.
As a matter of fact, Paypal is beta testing a new design - I accepted it for one of my accounts (strangely, it's one that I use very little) and it looks quite nice.
It's not as modern as the design proposed by Bruce, but it's better than before, easier access to everything, easier to view transactions (though still limited by how far back you can go), easier to manage invoices.
I'm guessing the final version will be quite good.
My problem with PayPal isn't the ux, but their archaic process' and how they between eBay and PayPal have literally fee'd me to death.. I quit using heir service and had them cancel my accounts awhile back.. Adapt or die, I prefer paying for things on the net with bitcoin.
The paypal screens all changed for me the otherday when I was paying through it. I had to stop for a second and check it wasn't just a bad phising site, payment sites changing makes me lose trust in them :s
Paypal's redesign sucks. I use to just go back to the old design when ever it gave me the option to do so. Now it seem even the option to use the old design is gone.