[benmorris]

Paypal has one of the most broken UIs I've ever seen. Not only is it horribly dated it is completely inconsistent across all of their portals. As a web payments pro member, developer, standard user there is a huge break down in consistency. The developer portal, paypal manager, standard portal, and home page all look totally different. The standard portal I can rarely find the setting I need without searching online.

Having relied on paypal to ship packages (do you sell on ebay?) it is amazing there is no button to just make a shipping label (without getting money from a specific person). You can do it, you just need to know the hidden URL (why is it hidden?).

[Domenic_S]

I think it's because they expect you to follow the happy path, which is sell item, then collect payment, then ship. Shipping something without having a matching, paid-for transaction isn't a typical user path.

(disclaimer, I work for eBay inc, but not on the teams that decide that stuff. This is my personal opinion.)

[benmorris]

I agree, but a button or link somewhere (anywhere) would be nice. Instead I have to google to find out how to do it. I've bookmarked it now ;) (I believe it is /shipnow)