[buro9]

My issue with the PayPal dashboard is not that I can't get the information I need quickly.

My issue that I can't quickly get to where I need to go to do some specific task.

I already know my account balance and transactions from things like Xero, and when I login to PayPal it is to:

1) Manage user subscriptions

2) Withdraw money

3) Manage the API and callbacks

And I'm sure that other people doing the same.

The thing begging for a re-design at PayPal is their entire navigation and menu system.

It's so damn hard to find the right page to do the thing you want to do, and that's the problem.

[jcampbell1]

I have a similar usage pattern. My issue is that it is so slow. I agree, it is a confusing, but that wouldn't be a problem if it didn't take 30 seconds between clicks to see if you clicked the right thing.

The first thing I would implement is a search that accepts most things like a profile_id, transaction id, or email, and returns results within a few seconds. Right now it is about 13 clicks, and 30 second wait only to find out you didn't select the right combination of option buttons. The system is awful when you have a customer on the phone and are trying to figure out what is going on.

[cgaines]

Great suggestions all. One of the best decisions we made was recognizing how our .com site was failing the most basic needs of our sellers. However, the challenge to change it into something that will work for millions of global sellers, is not something that can easily be done overnight. Feedback like yours Bruce is taken very seriously and we will continue to work to make access to workflows faster and smoother across all of our portals.

Cory Gaines Sr. Director PayPal Business Products

[milesskorpen]

Personally, the PP dashboard works great for me — I almost solely use it for sending & receiving money with friends & family. I suspect one big challenge for PP is that the majority of users have a similar use case ... but the majority of dollars are in accounts requiring the functionality you're asking for.