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Actually contacting someone at Google is notoriously difficult, and
unfortunately, it's intentionally difficult. At their scale, there's no
way Google could provide support for all the countless billions of
people using their services. In some ways, Google is fairly bad about following standards. On normal
mail servers, if you send to a non-existent address, the server will
reply to let you know about your mistake. Google doesn't do this. The
reason they don't has something to do with their spam handling, and the
costs of spam handling, but it's still against the conventions of email
to not let people know that the address they used doesn't exist. If you are really lucky, the wrong address your Mom used does not
exist, and the message she sent was never saved or seen. The only way you could test if the account exists is to try registering
the mistaken address. Well, I've possibly lied a little bit; Google supposedly saves
everything, including spam, so even if the email could not be delivered
since the address doesn't exist, google may still have a copy of the
message sitting somewhere. If the mistaken address is actually real, then attempting to track down
and contact its owner might be helpful. The odds of success are bad, but
it can sometimes work. Call me overly optimistic, but I like to believe
most people are good and would help you out. Good Luck! |
Google does not deserve such charity - plenty of companies with far more customers have figured out how to support them, Google explicitly chooses not to.
Fedex, UPS, DHL, Apple, Facebook, Twitter, Microsoft, Amazon, eBay, Wal-Mart, Pizza Hut, Dominos Pizza, MacDonalds, KFC, Burger King, Subway etc, just off the top of my head.
You can literally talk to United Airlines, one of the most incompetent companies in the world, and get a response and resolution.