[notahacker]

A single ticket on United costs far more than I'll ever pay for the gmail service I use on a daily basis - this might well be true even if you take into account revenue from ads I click on. Facebook aren't exactly known for being responsive to this sort of customer problem either.

[benologist]

Google's worth 40 times what United is so obviously their margins are just fine.

[devonbarrett]

Or there market is much greater?

[benologist]

Either way they are making more money than most companies and choose to provide less support than shitty companies.