[benologist]

> At their scale, there's no way Google could provide support for all the countless billions of people using their services.

Google does not deserve such charity - plenty of companies with far more customers have figured out how to support them, Google explicitly chooses not to.

Fedex, UPS, DHL, Apple, Facebook, Twitter, Microsoft, Amazon, eBay, Wal-Mart, Pizza Hut, Dominos Pizza, MacDonalds, KFC, Burger King, Subway etc, just off the top of my head.

You can literally talk to United Airlines, one of the most incompetent companies in the world, and get a response and resolution.

[notahacker]

A single ticket on United costs far more than I'll ever pay for the gmail service I use on a daily basis - this might well be true even if you take into account revenue from ads I click on. Facebook aren't exactly known for being responsive to this sort of customer problem either.

[benologist]

Google's worth 40 times what United is so obviously their margins are just fine.

[devonbarrett]

Or there market is much greater?

[benologist]

Either way they are making more money than most companies and choose to provide less support than shitty companies.