Growth curves mean nothing if you're selling $0.90 dollars. You have to show a growth curve when price > cost. It's not even clear that value > cost.
I absolutely love Anthropic; but I am worried about the fiscal wall they will hit that will ratchet up my opex as they will need to steeply raise prices.
You have to include the carrying cost per customer as well which is mostly labour. Most of SaaS undercounts the payroll attached to a subscription which is why it is so hard to get to positive net margins and maintain lifetime value.
I am sceptical an LLM foundation model company can get away with low human services either directly on its own payroll or by giving up margin to a channel of implementation partners. Thats because the go to market requires organizational change on the customer sites. That is a lot of human surface area.
Lets put that quote in its full context, because its designed to sound much more impressive than it actually is.
> Anthropic serves more than 300,000 business customers, and our number of large accounts—customers that each represent over $100,000 in run-rate revenue—has grown nearly sevenfold in the past year.
Let me deconstruct that:
> Anthropic serves more than 300,000 business customers
Hard fact. No qualification on spend or activity, are they on trails or fully paid with contracts and minimum spend
> and our number of large accounts—customers that each represent over $100,000 in run-rate revenue
run-rate revenue is an extrapolation. (https://www.fool.com/terms/r/run-rate/) That could be buisnesses that trail anthropic for a month, spend 24K and think "fuck thats expensive" and stops spending. average that over 2 months, then times by 12, boom 100k account.
> has grown nearly sevenfold in the past year.
no starting base....
Its unconvincing, because its smoke and mirrors. Give me the numbers of paying customers, over time with revenue. Then show the opex/capex.
Less impulse, more "oh we expected that we'd get more return".
We have a project at the moment thats all based around sharepoint. They have ingested many tens of thousands of documents, and are expecting that MS copilot studio will be able to a) RAG and B) produce meaningful answers with a 4 line prompt.
Thats my point right? you get monthly billing, look at the curve and go "oops thats not good"
And then cut spending. The point is, run-rate revenue, which is extrapolated rather than _actual_ can easily mask this change, depending on how its calculated.
They buy hardware, replace it as the years go on, and continue doing business.
The investment isn't just in raw compute - they have to build buildings, pay staff, and other things. For the hardware and software - they just keep pace as all the other computing companies have to.
https://www.reddit.com/r/EconomyCharts/comments/1lwdwd6/anth...