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by hellotheretoday 289 days ago
Well it kind of can. see all the other companies who have done exactly this with no repercussion: Mazda, Chevrolet, Chamberlain, etc. See companies like Eufy and Philips that sell products advertised working within a local intranet only and then change their mind after the fact (in Philips case over a decade after, when some users had invested hundreds or even thousands into the hue ecosystem).

There appears to be no regulation protecting consumers from this abusive behavior. If it does exist it is not enforced whatsoever.
2 comments
zettabomb 289 days ago
In no cases can any contract overrule the law. However, you are correct that the law is not being enforced, because it is exceedingly difficult for an individual person to tackle a massive company like BMW. The point of Rossmann's video, if I understand it correctly, is that we shouldn't just keep letting them get away with it, and actually defend our rights.
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supermatt 289 days ago
Indeed. It’s the price of the car itself that makes it more difficult to challenge - which is why people often go for lower monetary compensation through the small claims track (which has a max claim value variable depending on country)
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supermatt 289 days ago
What repercussions are you expecting?

Philips is the perfect example, as I managed to get all my Hue equipment refunded to around 80% of the purchase price 2 years after the purchase.

They refused so I initiated a small claim, which they lost because they breached consumer law.

It’s not rocket science. The problem is that many consumers aren’t aware of their rights, so do nothing about it.

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hellotheretoday 288 days ago
More significant ones, obviously, that discourage them from engaging in such anticonsumer behavior. One should not have to engage in individual legal action to to get what they paid for

That said I applaud you for taking them to charge. Good for you. I assume you had to return the devices? I wonder how this would work for people who invested 5, 7, 10+ years ago. I would hope the same.

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supermatt 287 days ago
Yeah, I had to return the devices. The compensation awarded was based around the claimed “lifespan” of the lighting. i.e 8 years remaining of the 10 year claim.
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