[supermatt]

What repercussions are you expecting?

Philips is the perfect example, as I managed to get all my Hue equipment refunded to around 80% of the purchase price 2 years after the purchase.

They refused so I initiated a small claim, which they lost because they breached consumer law.

It’s not rocket science. The problem is that many consumers aren’t aware of their rights, so do nothing about it.

[hellotheretoday]

More significant ones, obviously, that discourage them from engaging in such anticonsumer behavior. One should not have to engage in individual legal action to to get what they paid for

That said I applaud you for taking them to charge. Good for you. I assume you had to return the devices? I wonder how this would work for people who invested 5, 7, 10+ years ago. I would hope the same.

[supermatt]

Yeah, I had to return the devices. The compensation awarded was based around the claimed “lifespan” of the lighting. i.e 8 years remaining of the 10 year claim.