[zettabomb]

In no cases can any contract overrule the law. However, you are correct that the law is not being enforced, because it is exceedingly difficult for an individual person to tackle a massive company like BMW. The point of Rossmann's video, if I understand it correctly, is that we shouldn't just keep letting them get away with it, and actually defend our rights.

[supermatt]

Indeed. It’s the price of the car itself that makes it more difficult to challenge - which is why people often go for lower monetary compensation through the small claims track (which has a max claim value variable depending on country)