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by edent 415 days ago
The service in most American restaurants isn't good; it is obsequious. It is disturbing how many Americans don't notice this.
3 comments

> obsequious

You might've hit what bugs me about dining out (in the US).

My favorite place for first dates was this particular cafe-restaurant, where a server would come to your table for your order, eventually, but otherwise didn't bother you.

For example, they did none of the apparently standard barge-in of your conversation, 10 minutes after you're served, asking how everything is.

Also, in restaurants in general, some servers have mastered the art of refilling water glasses like a ghost, and somehow asking if you want to refresh your drinks without interrupting your conversation.

But others either aren't able to do that, or come from a school of thought that the top priority is that guests be conscious of the server's willingness to serve.

I tip 20%+ in any case, but I wish more servers would be more subtle.

>I wish more servers would be more subtle

Why would they change their behavior if you tip anyway?

I think it would be jerky to give feedback notes to a server, and almost no one will do it, so the message wouldn't come across that way.

I'd guess what's needed is to promote a different school of thought via broadcast (e.g., through lifestyle articles and restaurant trade publications).

Though it might be that I'm not representative, and more US diners want to go through the rituals of being served conspicuously, as part of the experience.

Personally, I wouldn't bother trying to educate the server, but would instead choose somewhere else to eat.
I think that is a result of the economics with tips.

Restaurant owners need to balance between overstaffing (and thus spending too much) and understaffing (and having service suffer). The optimal point is different if your opportunity cost is $2 vs $15 per hour.

Thus, in a US restaurant, on average, you’ll see more waiters than in most EU places, given the same amount of tables.

Still better than being ignored like eg can often happen in German restaurants.
I'd guess it depends where you live in Germany.

Berlin Mitte: Agree, yes, atrocious service, many arrogant people, no credit cards because of tax fraud (Lived the startup life in Berlin for 20 years, "Monsieur Vuong" was IMHO the worst for service and arrogance - but then there is "Il Pane e le Rose", lovely people, went there for 20 years, or "Restorani Tbilisi", my favorite restaurant in Berlin, most excellent food and service).

Nice city somewhere else: No. Here in Stralsund we go to 5 restaurants regularly. All are nice, have excellent service, people are friendly, prices are fair (But I so miss Georgian food).

I agree with you. Haven’t had very bad experience with service. I for example am perfectly ok with flagging down a waiter to order extra drinks. The US make me feel uncomfortable with their almost obnoxious wait staff asking you 100 times if everything is ok…but hell breaks loose if you’re done with your meal and you just wanna sit with your buddies and have one more drink or finish your beer. Then wait staff manages to make you feel very uncomfortable in my opinion. Much worse than default German service.
Because in Germany the waitstaff isn’t expecting a tip and they’re usually happy with their salary.

Whereas in the US, it’s all about the tips. And once you’re done with your meal, you’re just delaying the next tip.

Why would they be 'happy' with their salary? More pay is always better.
Sounds like you need to pick better places.
I did. I moved to Singapore.

German service (not just in restaurants) is proverbially bad, even among Germans. See https://de.wikipedia.org/wiki/Servicew%C3%BCste