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by lsy
568 days ago
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I find it hard to believe that anything like this will be feasible or effective beyond a certain level of complexity. It seems like a willful denial of the complexity and ambiguity of natural language, and I am not looking forward to some poor developer trying to reason their way out of a two-hundred-step paradox that was accidentally created. And for a use-case simple enough for this system to work (e.g. regurgitate a policy), it seems like the LLM is unnecessary. After all, if your system can perfectly interpret the question and answer and see if this rule set applies, then you can likely just use the rule set to generate the answer rather than wasting resources with a giant language model. |
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First, they have a pretty low token limit for a “policy” so there won’t be anything too complex.
Second, they explicitly say they don’t support synonyms. Seems very likely it’ll just reject anything that doesn’t fit closely, so you’ll end up with “I’m sorry. I don’t know what the ‘bought it’ date is, please provide purchase date?” Until the customer does the work of using the exact language.
It looks like it takes a policy “returns must be processed within 30 days of purchase” and turns it into a pseudo-code type logic “if {purchase date} < {today-30d} => reject”. Then it seems to parse the LLM query and apply the logic. Considering my first two points, it’ll just be used to turn GPUs into another inhuman system to help companies avoid having to be human about customer support, while sounding more human.