[vineyardmike]

I don’t think this is a concern, but I do understand what you see, I think this really just is a new way for a computer to be the “bad guy” in customer support systems.

First, they have a pretty low token limit for a “policy” so there won’t be anything too complex.

Second, they explicitly say they don’t support synonyms. Seems very likely it’ll just reject anything that doesn’t fit closely, so you’ll end up with “I’m sorry. I don’t know what the ‘bought it’ date is, please provide purchase date?” Until the customer does the work of using the exact language.

It looks like it takes a policy “returns must be processed within 30 days of purchase” and turns it into a pseudo-code type logic “if {purchase date} < {today-30d} => reject”. Then it seems to parse the LLM query and apply the logic. Considering my first two points, it’ll just be used to turn GPUs into another inhuman system to help companies avoid having to be human about customer support, while sounding more human.