Hmm so you just lost 100% of your business because of your unwillingness to negotiate over 5%. Really clever indeed. Have you ever considered the fact that they see you as replaceable (why else the 1 day deadline?).
100% of your business with that particular client - someone who, assuming that the article is accurate, comes across as either very badly organised, desperately short of money, or a bully (reduce your price by 5% by the end of today or we're dropping you). Unless I'm desparate, this doesn't sound like someone I'd want to be doing business with, and almost certainly not someone I'm going to be able to profitably increase my business with in the future.
I can now use the time that I've saved on servicing a poor client to invest in getting contracts with better ones.
> Hmm so you just lost 100% of your business because of your unwillingness to negotiate over 5%.
Yeah, looking at these numbers alone it makes sense to always agree to reduction requests from a customer. Which is why it makes more sense to look at them in a broader context. How easy it is to replace the customer with someone comparable? How annoying are those crude tactic to the contractor in question, personally?
I can now use the time that I've saved on servicing a poor client to invest in getting contracts with better ones.