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by bluefirebrand 773 days ago
Two things:

1) This dialog only showed one time, the very first time you launched the game

2) This dialog was skippable

If you skipped it one single time, it let you play for months now without ever seeing it again. If they wanted to make it clear it was mandatory eventually then the wording and behavior should have made this clear every single time you open the game

Allowing to skip means it's not mandatory, regardless of whatever language is written down on the UI, the TOS, on the steam page, or whatever else

If this was enforced upfront, people would have had an opportunity to refund immediately. If it was communicated clearly that the Skip was temporary, people could have made an informed choice about playing
1 comments
hiccuphippo 773 days ago
Yes, how is it a technical difficulty to remove a skip button? Players from countries that can't legally acquire a PSN account, or don't want to get one, would have been able to return it ASAP. I guess it was easier to inflate their numbers.
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bluefirebrand 773 days ago
The technical difficulty was that PSN was not integrated correctly so the skip button was put there so players could play without doing it

In their defense there is a sentence on that Modal that does say that a PSN account is required to play. It was also included on the Steam store page that it requires a PSN account. The issue I have is that the functionality of the Modal is at odds with the messaging. In this sort of case, I strongly believe that the Functionality should be taken as the fact, not the message.

If the messaging had been more clear that the Skip function was only temporary and a PSN account would absolutely be mandatory in the future then that would be different

As it stands, the message just seems like a Dark Pattern to try and get users who do not notice the skip button to link a non-mandatory PSN account.

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gambiting 773 days ago
"If the messaging had been more clear that the Skip function was only temporary and a PSN account would absolutely be mandatory in the future then that would be different"

No it wouldn't, because people would still complain. There could be a flashing popup present at all times in a corner of your screen saying "YOU MUST SIGN INTO PSN TO PLAY" and people would still complain, there's no satisfying the outrage when it happens.

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bluefirebrand 773 days ago
People would still complain but their complaints would not hold any water

As it stands, Sony and Arrowhead have created a mess with inconsistent messaging, inconsistent behavior, and extremely poor customer relations

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ClumsyPilot 773 days ago
> Players from countries that can't legally acquire a PSN account

Would easily win a lawsuit.

As a publisher, it is your job to check these things before you process payment, that why you have a department of lawyers and regional availability settings in Steam.

If their system of accounts, online systems and EULA's are mutually contradicting and incompatible mess, that's on them.

Once you have taken my money, it is now your job to provide the service.

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