[csa]

> Anything that degrades the journey to the destination is a turn off.

I didn’t say it is a degraded experience. It’s just different.

If someone feels like that’s a degraded experience, that’s an issue with them and their expectations rather than the car.

As a simple example, some folks hate the Tesla controls, especially the touch screen. That’s fine. I love those same controls. Most common actions can be handled by the stems, most of the others by voice, and a few others require touch screen. If these things get a person bent out of shape, then a Tesla isn’t for them, and that’s ok. It works perfectly for me and my tastes. It’s a matter of expectations.

[lelanthran]

One last thing:

> If someone feels like that’s a degraded experience, that’s an issue with them and their expectations rather than the car.

The renter's expectation is that they just get in and drive to their destination. I don't think that that is an unreasonable expectation to have when renting a car.

OTOH, it is unreasonable to tell paying customers "you have to put in more effort and pay more if you want to be a customer"; the customers are just going to go elsewhere, where the business is being snobbish and using the "You're holding it wrong" response.

[lelanthran]

> I didn’t say it is a degraded experience. It’s just different.

Not for you, maybe, but adding extra steps to a task is a degradation for many people.

For most people, the extra 30m involved in renting a Tesla from Hertz vs a regular ICE car is an objective degradation in experience!

Hertz could have reduced the degradation by ensuring that all the Teslas left their lot fully charged. They could have allowed returns to be 50% charged.

They could have done lots of things to make the experience similar to an ICE car. They didn't.