[lelanthran]

> I didn’t say it is a degraded experience. It’s just different.

Not for you, maybe, but adding extra steps to a task is a degradation for many people.

For most people, the extra 30m involved in renting a Tesla from Hertz vs a regular ICE car is an objective degradation in experience!

Hertz could have reduced the degradation by ensuring that all the Teslas left their lot fully charged. They could have allowed returns to be 50% charged.

They could have done lots of things to make the experience similar to an ICE car. They didn't.