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by s1artibartfast
846 days ago
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I think there is more nuance to it than that. Not everything is a mistake, not every mistake is recoverable, and not all skills are trainable. The fundamental goal is to distinguish between recoverable errors and those that are indicative of poor employee-role fit. |
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The point is to build a culture where you value teamwork and adjust and learn from failures.
This isn't an individual team problem, this is an organization problem.
It is impossible to hire infallible, all knowing employees.
But it is quite possible to enable communication and to learn from pas mistakes.
When you silence employees due to a fear of retribution bad things happen.
People need to feel safe with calling out the systemic problems that led to a failure. If that ends up being the wrong mixture of skills on a team or bad communication within a team that is different.
Everything in this report was a mistake, and not due to gross incompetence from a single person.
The E door bolts as an example was directly attributed to metrics that punished people if they didn't bypass review. The delivery timelines and defect rates were what management placed value on over quality and safety.
Consider the prisoner delema, which is resolved by communication, not choosing a better partner.