[noneoftheabove]

Dell XPs 13 suffer massive battery bloating issue. It’s been a known manufacturing problem that Dell tried to silence ever since. The office in Xiamen of dell is run by Nancy Chen who is Dell’s Asia fixer of legal issues. Dell produces their batteries out of the Xiamen office. Huge problems they have suffered. Their batteries exploded on a few occasions but this got silenced.

[noneoftheabove]

They refused to take any actions after doing a one time fix up where battery swell and deformed the keyboard. After that one time full fix that came with subpar customer service repair … the issue persisted And repeated. They deliberately waited until full service warranty expired. Then kept arguing that the entire thing is out of warranty. Worst people ever. Worst support and worst silencers. Also worst design for battery replacement.

[thecosmicfrog]

Thank you. I'm glad to hear someone saying this. I had a battery in an XPS 13 9360 which became swollen. After much support pain, denial of fault, and internal escalation, they agreed to send me a replacement battery where I "just" had to pay for the engineer's time (the machine came with home call-out service for hardware replacements).

Within weeks the replacement battery started to swell.

For a supposed enthusiast laptop, I really feel they don't understand that enthusiasts expect premium customer relations.

I actually feel for the designers and engineers behind the XPS line. They seem like a bunch of super passionate and invested folks, but the support story for what was clearly a safety issue has really put me off buying from Dell in the future.