[thecosmicfrog]

Thank you. I'm glad to hear someone saying this. I had a battery in an XPS 13 9360 which became swollen. After much support pain, denial of fault, and internal escalation, they agreed to send me a replacement battery where I "just" had to pay for the engineer's time (the machine came with home call-out service for hardware replacements).

Within weeks the replacement battery started to swell.

For a supposed enthusiast laptop, I really feel they don't understand that enthusiasts expect premium customer relations.

I actually feel for the designers and engineers behind the XPS line. They seem like a bunch of super passionate and invested folks, but the support story for what was clearly a safety issue has really put me off buying from Dell in the future.