[bilsbie]

I upvoted this in the futile hope that the right person sees it.

[ratg13]

The problem is that the person reporting this needs to identity the provider or nothing will get done.

The plane usually tells you if the WiFi is provided by viasat, anuvu, or any of the other big players.

These companies program this stuff before it goes into the aircraft and the airline IT has no access to this stuff.

Without the missing info, it’s almost impossible to trace this.

[umvi]

Would need to know which vendor. I used to work for a company that provided satellite Internet solutions for airplanes but might not be what OP used

[flutas]

In my mind, probably either Panasonic Avionics or Gogo.

If this debugging is true... I'd guess Panasonic from experience working there.

Things like an office scavenger hunt usually took priority over actual work.

[umvi]

I believe gogo was/is just a thin wrapper of HughesNet hardware and satellites. So if it was gogo we'd likely need to report the bug to Hughes

[joezydeco]

Gogo was bought out by Intelsat, so that reduces the amount of possible sources.