[umvi]

Would need to know which vendor. I used to work for a company that provided satellite Internet solutions for airplanes but might not be what OP used

[flutas]

In my mind, probably either Panasonic Avionics or Gogo.

If this debugging is true... I'd guess Panasonic from experience working there.

Things like an office scavenger hunt usually took priority over actual work.

[umvi]

I believe gogo was/is just a thin wrapper of HughesNet hardware and satellites. So if it was gogo we'd likely need to report the bug to Hughes

[joezydeco]

Gogo was bought out by Intelsat, so that reduces the amount of possible sources.