[kepler]

A more suitable comparison might be this: envision yourself at a Michelin-starred restaurant, placing an order, only to have your meal instantly served. This leads to a crucial question: would you prefer to represent the immediacy of a fast-food establishment or the meticulousness of a Michelin-starred restaurant? Ultimately, HCI aims to create solutions that mirror the conceptual models of the real world.

[carlosjobim]

Funny example! I used to work in a place like that, and we could make many plates extremely fast, and sometimes getting a head start from overhearing the clients order while they were still talking to the waiter. And yes, sometimes we would wait a little bit to get the food out, just because it would be weird for the client to get his food instantly.

But apart from that, clients usually appreciated getting their food about twice as fast as they would normally expect. As long as the quality is there, nothing is wrong with speed. And a restaurant is kind of a poor comparison, since cooking is always time dependent, while other goods can be ready for purchase at once.

[kepler]

My point is, context shapes the approach in computer interaction. Certain actions like ordering Uber involve wait and load times, while others don't. Theee is no one-size-fits-all solution. The system should harmonize with the user, bridging the gap between existing conceptual models.

[carlosjobim]

If we go back to the original example. Some hotel booking aggregators still show the fake "Looking for best deals..." popup or screen. The largest aggregator Booking.com doesn't show any such thing, but instead loads the results as fast as it can.

As for disorienting, there are ways to avoid that without slowing the user down - I think in almost every situation or use case.