[gizajob]

Well, it's not exactly perfect because I was in the mood to simply buy a basic Air, until I was pretty well talked out of it by sales staff, so instead of an easy £1099 in the till, in their attempt to turn that into £2500, they got £0. That isn't good business.

Also, the tedium of nowadays knowing that all the products will be bumped in spec in 9-12 months means that instead of excitement, buyer's remorse has already kicked in before reaching the store, for the savvy consumer midway though the product cycle. Again, not the result effective capitalism should be going for.

[jerojero]

I wonder how representative you are of the average consumer though?

I imagine their pricing structure works well to upsell people on average, which is why they have maintained it for long.

Also, why would someone like you even go to the store; I had no issues whatsoever buying a macbook from their website. No reps, no nothing, I set my specs and clicked buy and a few days later had my product. I think most people with your profile probably buy online, and most people with the profile that fits store-goers are successfully upsold by the reps.

It is often that I see people on hackernews post as if the world was designed for them. When, in reality, they are most definitely the odd-man out.

[gizajob]

"Also, why would someone like you even go to the store;"

Errrr, because I'm out shopping? And the store is located in a shopping centre amongst other stores where I'm buying things. I fully realise I can buy online, but I can buy vinyl records, sofas, groceries and shoes online, yet I'm often in the mood to walk in somewhere where they have those things available for sale and buy one. It can actually be quicker and easier.

[bluepod4]

> It is often that I see people on hackernews post as if the world was designed for them. When, in reality, they are most definitely the odd-man out.

sewing thread emoji

[replygirl]

i'm with you on the first two lines but the idea that a certain class of person is no longer welcome at _stores_ is pretty wild

[bluepod4]

Is it? I see homeless people who aren’t even stealing get kicked out of places like Target all of the time.

[lucubratory]

I think you upset a lot of people on HN who maybe don't like the idea that some small part of how homeless people are excluded from society could be applied to them.

[bluepod4]

True.

Also, I guess people forgot about all of the “Whites Only”, “No Negros Allowed”, and “No Irish Need Apply” signs at storefronts too.

[replygirl]

by "pretty wild" i meant outrageous, not false.

[JohnFen]

> wonder how representative you are of the average consumer though?

But Apple's target demograhic isn't the average person. Apple is particularly dependent on image, and one would think that they would want every customer to leave their store with a story about how awesome they are, to ensure that they keep their image polished.

[jerojero]

Except pretty much every American has an iphone? How many americans have macbooks? Ipads? So it's most definitely for the average american. I mean, believe it or not, that's what the average american wants.

Their image is one of exclusivity, but products such as the iphone, macbooks, ipads are actually mass-market products. It's quite a remarkable thing, that the most luxurious phone you can get from Apple is what... 1500 dollars? That's affordable when you think of other luxuries, how expensive can a watch get?

I think saying apple doesn't make products for the average american consumer is really falling for their marketing. They make products that are on the upper-end of what average people can afford but they put a lot of care into presenting these as clean as possible so that people feel like they are buying into luxury. They're not in most cases.

In terms of the phone market, foldables are probably the most luxurious products right now. A foldable will run you 1800-2000 dollars for a product that you know is not designed to last more than 2 or maybe 3 years. In terms of laptops, how many people really spec out their macbooks? I would say people probably buy in the 1000-1500 range and laptops are long-lasting products. A gaming laptop can easily cost 2500+ dollars and will depreciate much faster.

So, I respectfully think you're misreading Apple's demographic. Their demographic is pretty much every adult in America and they tap onto that aspirational mindset to achieve it; which is why people who can kinda see through the bullshit might come out with the sensations that are being described in these comments.

[nixass]

> savvy consumer

Bold from you to assume majority of Apple customers are savvy consumers

[dcchambers]

I'm not even talking about salespeople upselling you in the store. I am just talking about how their product lines are priced.

For example, a maxed out MBA is just a few hundred short of a MBP. So you say to yourself, well why not just get the pro? That quickly turns into "well I can't get the base model macbook pro" and more. It's all designed so that the consumer instinctively upsells themselves before anyone in the store even tries to do so.

[Retric]

From a business perspective it’s hard to argue that their approach isn’t working even if they don’t sell to you that’s irrelevant the only thing the bottom line cares about is the totals not individual slaws.

A 50/50 chance to make close to 3x the profit is a huge net win for Apple. It’s also why they don’t cater to the low end of the market.

[FireBeyond]

> A 50/50 chance to make close to 3x the profit is a huge net win for Apple.

Revenue, not profit.

And you're going to have to convince me that it's 50/50 that a consumer who came in looking to buy a $1,000 MBA is going to be convinced to walk out with a $3,000 MBP. Because I think that number is closer to 1 in 20 (and I think I'm still being generous there).

[Retric]

The MBP is both more expensive and has a higher profit margin, so when I say 3x the profit I do mean 3x profit.

Anyway, most people who walk in wanting a 1,000 MBA end up buying something even if it’s a 1,000$ MBA that’s just breakeven. So no they don’t upsell 50% on a 2.5k laptop with much higher margins, but that or no sale is not the only possibility.

Some people buy nothing or what the intended walking in, other people buy an 1k laptop with extended care, others by 2.5k laptops etc. So looking holistically if they lose 200 million in profit from lost sales but make it up with profit of 100 million in 3 different categories that’s a win.

PS: Something that’s not obvious is sales people don’t use the same pitch for everyone who walks in the door nor do they all execute every sale perfectly.

[midoridensha]

>in their attempt to turn that into £2500, they got £0. That isn't good business.

It IS good business. It's proven by the company's stock price and financial results. For every customer like you that leaves in disgust, there's 100 more that are happy to be upsold like this and empty their bank accounts. Consequently, Apple is the most valuable company in the world.

>Also, the tedium of nowadays knowing that all the products will be bumped in spec in 9-12 months means that instead of excitement, buyer's remorse has already kicked in before reaching the store, for the savvy consumer midway though the product cycle. Again, not the result effective capitalism should be going for.

Yes, it IS. Again, the company's financial results speak for themselves. Customers are happy to buy new Apple stuff every year, and the company is profiting enormously.

If you want to be mad at someone, be mad at all the idiots that buy into this.