[cleansingfire]

Assuming the bottom is even accesible! I believe it's somewhere in the Amazon ios app where I see a promise of a useful footer that is always pushed off the page by infinitely scrolling things they're pushing at me instead.

[boosteri]

That's their mobile layout in general. In their view they must have improved UX immensely since no mobile person has needed help/support since introduction of infinite scrolling

[permo-w]

yesterday I tried to access customer service on my phone and I was unable to figure it out. the phone number told me to toss off and the chat link (even in desktop mode) just redirected me to the amazon app page in the App Store, an app I already have downloaded. I had to go on my laptop in the end

[vxNsr]

My wife chats with them so often, in the app I just have to go to hamburger menu > contact us > return to chat.

If your shortcuts don’t include “contact us” you should be able to find it by scrolling to the bottom of the hamburger menu and tapping “customer service”. getting a live agent entails some dark magic, but if you bother the bot enough she’ll connect you.

[permo-w]

what region are you in? I accidentally switched my region to USA a while ago and the whole app’s UI changed drastically. on my app Contact Us is hidden 3 layers deep with each link at the bottom of its layer

but (on desktop) if you want to speak to a human once you are actually in chat, there’s a very subtle button in the centre just above the message bar that will bypass the automated system if you click it

[function_seven]

My favorite thing is when a website or app places a bunch of icons at the extreme bottom edge, and my tap there is confused by iOS as me interacting with the app switcher bar.

That's always fun.

[throwaheyy]

This is very annoying. In Safari, clicking icons in that style of nav bar instead brings up the browser’s back/forward buttons, and requires a 2nd click in a new location now that the nav bar has been offset by the height of the back/forward buttons.

[jojo_]

Conspiracy theorist's take: Apple intentionally requires a second click to decrease ad clicks. Given the bottom anchor ad is a very popular ad format, this feature is negatively affecting most publishers. Advertising platforms like Google already implement two-clicks penalty as a safeguard for advertisers.

In USA, Safari accounts for one-third of total mobile traffic, and mobile traffic itself makes up two-thirds of total traffic.

This seemingly small feature is single-handedly wiping out billions of dollars in revenue for publishers... and Google.

[vxNsr]

Yea, this is something I find annoying… I wonder what the solution is? Increasing the height of the bottom menu? Moving it a little higher and just wasting some of that vertical space?

[sublinear]

> I wonder what the solution is?

Not using Safari is an excellent solution.

[smaccona]

Yes, but as a designer/developer, it would be useful to know if there’s a CSS/HTML/Javascript solution when your target audience includes a significant number of iOS users who will use the default browser on their device, namely Safari.

[rerdavies]

Always put a 48px margin on the bottom of your nav bar. :-/ Android has the same problem when you choose to use the gesture interface for navigation.

[vxNsr]

Between chrome, firefox and safari, I choose safari every time, because navigation is soooo much nicer, I can very easily switch between tabs in safari compared to literally every other browser. flipping back and forth between two tabs in safari is the same as swiping to another app, which in all the other browsers you need to open the tab menu and find the other tab

[joshspankit]

I literally showed that to someone the other day as an example of nonsense ways to build UIs.

[wlonkly]

Endless scroll with a footer is one of my favorite facepalm things.

[medstrom]

Protip: navigate to a different page, not a listing of products, then you may be able to scroll to the footer.

[Kwpolska]

Unless the app has an infintely scrolling list of recommended products or reviews or reviews of recommended products.

[medstrom]

That's... my point. Navigate away from the products page.