[vxNsr]

My wife chats with them so often, in the app I just have to go to hamburger menu > contact us > return to chat.

If your shortcuts don’t include “contact us” you should be able to find it by scrolling to the bottom of the hamburger menu and tapping “customer service”. getting a live agent entails some dark magic, but if you bother the bot enough she’ll connect you.

[permo-w]

what region are you in? I accidentally switched my region to USA a while ago and the whole app’s UI changed drastically. on my app Contact Us is hidden 3 layers deep with each link at the bottom of its layer

but (on desktop) if you want to speak to a human once you are actually in chat, there’s a very subtle button in the centre just above the message bar that will bypass the automated system if you click it