[kennend3]

I accidentlly bought the wrong thing the other day. It was in my cart and amazon removed it as it was no longer available from the seller and 'recommended' something else, same price, very similiar name.

When it arrived i realized what had taken place and tried to return it. Amazon charged me $20 for return shipping.

It was my mistake, exacerbated by amazon removing the item from my cart and offering a similar named item. I've used amazon for many years and only returned like 3 things in 10+ years and amazon always supplied a return shipping label.

Now they charge for it?

Adding insult to injury I ordered a replacement on Nov 24 and it wont get here until Dec 6 (originally Dec 12).

I could and should have just went to the local store, gotten the correct product which they have in stock for the same price and saved myself $20 and 2 weeks??

[CoastalCoder]

This reminds me of the kerfuffle with Linus Media Group's reluctance to provide written warranties on their products.

Without a clear contract regarding warranties, returns, etc., the buyer is subject to the whims of the seller.

(Modulo any consumer protection laws that weren't waived during sign up.)

[kennend3]

You can sort of sit on the sidelines and watch the decline of Amazon.

I did return something long ago when amazon would return your money before they got the item back. This is what got people to use amazon, amazing customer service.

This is no longer the case and what Amazon fails to grasp is aliexpress is raising quickly.

Amazon is flooded with drop-shipping from ali as it is now, why not just use Ali directly?

Based on this experience my willingness to use Amazon again is greatly reduced.

Maybe another Kindle in the future, but these are "loss leaders" for Amazon.

[ekanes]

I think who pays for the return depends on what you choose for the reason for the return. If you acknowledge fault they charge you, etc.

[kennend3]

I thought the same thing and tried every option.

I dont use amazon much these days and rarely return things but there was clearly a policy change at some point:

https://www.amazon.ca/gp/help/customer/display.html?nodeId=G...

"Unless your item is eligible for Free Returns, if you return an item using the return label from Your Orders, and the reason for return is not a result of an Amazon.ca error, we'll deduct the cost of return shipping from your refund. "